Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Nathan Bartlett

Dearborn,MI

Summary

Knowledgeable and dedicated customer service professional with extensive experience retail and tech support industries. I am a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. I feel motivated to maintain customer satisfaction and contribute to company success. Specialization in quality, speed and process optimization is my priority. Conversing with customers and providing them outstanding service lets me build customer loyalty. Pressure and multitasking are very familiar to me and I handle both without issue.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Technician

Robiccon
Livonia , Michigan
08.2020 - 04.2022
  • Constructed and installed diverse point of sale devices and applications.
  • Constructed over 12 parts for up to 3 customers at once.
  • Provided on time service, parts assembled weeks in advance to meet customer needs for change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Kept track of over 33 customer accounts and addresses.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handled time and productivity.
  • Communicated professionally with colleagues, freelancers and clients.

Sales Associate

Great Lakes Ace Hardware
Dearborn, Michigan
07.2017 - 08.2020
  • Engaged continuously with regular customers, establishing positive relationships.
  • Displayed organization and calmness when working with multiple customers at once.
  • Showed knowledge in operating machinery to exceed customer requirements.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Handled over 30 customer calls frequently.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Solved customer challenges by offering relevant products and services.

Education

Bachelor of Computer Science - Software Engineering

University of Michigan - Dearborn
Dearborn, MI
04.2024

High School Diploma -

Divine Child High School
Dearborn, MI
06.2018

Skills

  • Comfortable Multitasking
  • Engages Well in Customer Conversation
  • Demonstrating Product Knowledge
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • POS Systems and Ordering Platforms
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Proactive Self-Starter
  • Patient and Empathetic

Affiliations

  • Boy Scouts
  • The Benevolent and Protective Order of Elks

Certification

  • Safeserve Food Handlers Training - 2022
  • Licensed On Premise Alcohol Handler - 2022

Timeline

Customer Service Technician

Robiccon
08.2020 - 04.2022

Sales Associate

Great Lakes Ace Hardware
07.2017 - 08.2020

Bachelor of Computer Science - Software Engineering

University of Michigan - Dearborn

High School Diploma -

Divine Child High School

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Nathan Bartlett