Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Nathan Bascom

West Jordan,UT

Summary

Highly skilled Information Technology Administrator with solid background in network management, system troubleshooting, and IT project coordination. Strengths include technical problem-solving, team leadership, and data security protocol implementation. Proven track record of improving system efficiency and performance through strategic planning and effective communication.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Information Technology Administrator

Good Earth Markets
American Fork, UT
04.2024 - Current
  • Provided technical support for 8 locations, ensuring issue resolution and proper documentation.
  • Installed security software to protect networks.
  • Managed network connectivity through VPN and maintained seamless communication across locations.
  • Administered user lifecycle management (onboarding, offboarding, authorization) through Google Admin.
  • Managed physical asset inventory and provided regular updates to the CEO.
  • Planned, tested and supported high-availability infrastructures.

Technical Support Specialist

IFit
Logan, UT
01.2021 - 05.2023
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Problem solved via telephone to understand user problems, run through troubleshooting guides, and ask probing questions to locate root causes.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.

Education

Bachelor of Applied Science - Information Technology

Utah Valley University
Orem, UT
05.2024

Skills

  • VPN and DNS management
  • Reverse proxy configuration
  • Network cabling
  • Google Workspace administration
  • Microsoft Intune deployment
  • Identity management with Entra ID
  • Virtualization technologies
  • Docker containerization
  • Asset management strategies
  • Hypervisor management
  • Helpdesk support
  • Technical documentation
  • PowerShell scripting
  • SQL database management
  • Python programming
  • HTML development
  • CompTIA Security certification
  • Vulnerability management strategies

Accomplishments

  • Created documented guides for major tasks and issues when there was not currently either
  • Currently maintains multiple self-hosted web apps including Minecraft server, Finance app, Octoprint server

Certification

CompTIA Security+

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Information Technology Administrator

Good Earth Markets
04.2024 - Current

Technical Support Specialist

IFit
01.2021 - 05.2023

Bachelor of Applied Science - Information Technology

Utah Valley University

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Nathan Bascom