Nathan Becerra
Hollywood,CA
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.
Overview
8
8
years of professional experience
Work History
Department Manager
Lowes Home Improvment
Eagle Pass, TX
12.2023 - Current
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Worked closely with sales associates to complete tasks.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Music Producer
Self Publishing
Hollywood, CA
01.2019 - Current
- Rewrote original musical scores in different musical styles by changing tempos, harmonies, and rhythms.
- Used computers and synthesizers to compose, orchestrate and arrange music.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned good attendance record and built reputation for being on time and ready to work.
- Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
- Performed site evaluations, customer surveys and team audits as part of quality assurance program.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Maintained industry knowledge through continuing education, training and monitoring of industry publications.
Manager
Domino's Pizza
Los Angeles, CA
03.2020 - 08.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Manager
Its Boba Time
Los Angeles, CA
08.2020 - 10.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
Manager
Domino's Pizza
Eagle Pass, TX
01.2017 - 09.2019
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Counting money
- Counting inventory
- Clean and safe store
- Multitasking
- Hard worker
- Evaluated customer account information to assess current issues and determine potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Documented conversations with customers to track requests, problems and solutions.
Education
High School Diploma -
C C Winn High School
Eagle Pass, TX5 2018
Associate of Music - Music Production
Los Angeles Recording School
Los Angeles, CA4 2021
Skills
- Music arrangements
- Music editing
- Musical composition
- Drums playing
- Team building
- Issue and conflict resolution
- Contract development and management
- Capital improvement planning
- Lead generation
- Cash handling accuracy
- Time management
- Store maintenance
- Strong communication skills
- Cheerful and energetic
- Dependable and reliable
- Organized
- Team Supervision
- Workflow Coordination
- Sales Reporting
- Logistics Planning
- Customer Service
- Operations
- Customer Engagement
- Supervisor
- Staff Development
Accomplishments
finished my first song
Languages
English
Full Professional
Spanish
Professional
Timeline
Department Manager
Lowes Home Improvment
12.2023 - Current
Manager
Its Boba Time
08.2020 - 10.2023
Manager
Domino's Pizza
03.2020 - 08.2024
Music Producer
Self Publishing
01.2019 - Current
Manager
Domino's Pizza
01.2017 - 09.2019
High School Diploma -
C C Winn High School
Associate of Music - Music Production
Los Angeles Recording School