- I like working with my hands and fixing things
- Gym Workouts
- DIY and Home Improvement
- Spending time with my dogs
- Playing Sports
Nathan Berube
Caribou,ME
Summary
Dynamic retail professional with extensive experience at Lowe's Home Improvement, excelling in performance analysis and account management. Proven track record in enhancing customer satisfaction through effective merchandising logistics and team leadership. Skilled in inventory management and fostering strong vendor relationships to ensure optimal product supply and store efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager of Merchandising and Pro Service
Lowes Home Improvement
01.2024 - Current
- Filled in for Store manager when away to make sure the store ran efficiently.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Interacted with customers to obtain feedback and drive satisfaction.
- Reviewed customer feedback to identify trends and improve product selection.
- Built positive relationships with vendors for consistent and reliable supply of products.
- Collaborated with marketing team for prompt promotion of products.
- Oversaw and managed multiple commercial accounts with their ongoing projects and needs.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
Assistant Store Manager of Operations
Lowes Home Improvement
05.2022 - 01.2024
- Filled in for Store manager when away to make sure the store ran efficiently.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Implemented theft prevention policies to minimize potential stock loss.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Assistant Manager of Sales
Lowes Home Improvement
08.2020 - 05.2022
- Maintained professional and impeccable environment for employees and customers.
- Supported staff with training, guidance and confident leadership.
- Coached employees on upselling products and recommending enhanced services.
- Built, motivated and led high-performing team focused on genuine care for needs of every customer.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted sales team with completing customer transactions and managing issues.
Commercial Sales Manager
Lowes Home Improvment
12.2018 - 08.2020
- Motivated team to meet and exceed sales goals.
- Conducted research to develop detailed business plans for commercial opportunities and expansion.
- Collaborated with local companies to meet diverse customer needs for all types of building products.
- Traveled to different companies to negotiate large sales and contracts.
- Planned, coordinated, and implemented commercial sales functions and processes.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
Receiving and Delivery Manager
Lowes Home Improvment
09.2018 - 12.2018
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Fielded customer questions and complaints and rectified issues.
- Planned delivery routes according to traffic, weather and types of delivery.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Supervised delivery staff and general productivity.
- Scheduled regular equipment and fleet maintenance.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Contacted suppliers and vendors about issues with deliveries or products.
Overnight Manager
Lowes Home Improvment
03.2017 - 09.2018
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Installed Sales Manager
Lowes Home Improvment
10.2015 - 05.2017
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
Education
Associates Degree - Criminal Justice
University of Maine, Presque Isle, Maine, US
Presque Isle, MEHigh School Diploma -
Limestone Community School
Limestone, ME06-2010
Skills
- Performance analysis
- Account Management
- Store layout design
- Project oversight
- Inventory management
- Project management
- Power equipment operator
- Sales floor resets
- Merchandising installations
- Time management
- Building material management
- Decision-making
Accomplishments
- Supervised store of 135 staff members.
- Resolved product issue through consumer testing.
- Achieved record-high client growth in 2024 by developing a comprehensive sales and marketing plan.
- Finished #1 in specialty sales for 2024
- 8 years of extensive management experience
100% customer satisfaction in 2021 and 2024
In the years 2021 and 2024, my team and I achieved a 100% customer satisfaction rating which led our district.
Interests
Certification
- Licensed Power equipment operator 2015-present
- Certified Power equipment trainer, 2020-present
- CPR Certified, Lowes Home Improvement - 2019-present
Timeline
Assistant Manager of Merchandising and Pro Service
Lowes Home Improvement
01.2024 - Current
Assistant Store Manager of Operations
Lowes Home Improvement
05.2022 - 01.2024
Assistant Manager of Sales
Lowes Home Improvement
08.2020 - 05.2022
Commercial Sales Manager
Lowes Home Improvment
12.2018 - 08.2020
Receiving and Delivery Manager
Lowes Home Improvment
09.2018 - 12.2018
Overnight Manager
Lowes Home Improvment
03.2017 - 09.2018
Installed Sales Manager
Lowes Home Improvment
10.2015 - 05.2017
Associates Degree - Criminal Justice
University of Maine, Presque Isle, Maine, US
High School Diploma -
Limestone Community School
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