Nathan Bierman

In addition to all my previous responsibilities as a Front Desk Associate, I was tasked with compiling the data of three hotels (Inns of the Corps Camp Foster, Westpac Inn, and the Navy BOQ) such as transactions, in-house guests, and inventory. These tasks were accomplished using our hotel management system RMS. In addition to RMS, I utilized Microsoft programs such as Excel, Outlook, etc. This also included ensuring that the submitted transactions of the day match perfectly with the transaction projections generated by the computer via Epitome until 2022 when RMS was implemented and utilized. This job also placed a heavy emphasis on working with the team, management, and their respective responsibilities to ensure that everyone on the team including my self had all the tools they need to be successful.

Worked as an employee in a solo-operation and as a team of five or more people. Utilized a variety of Microsoft products including Word, PowerPoint, and Excel. Worked to create and manage reservations for the entire hotel on phone, in person, and via email. Counted and managed all cash transactions both with customers and with the hotel safe. Finally, worked on all aspects of hotel management including but not limited to customer satisfaction, reservations, housekeeping, and maintenance. During this time, it is worth noting that I received several positive feedback reports via the ICE system.

Managed and delegated to a team of up to five associates to meet daily routines, daily goals, and monthly goals.
Handled incoming cash and registers, organized them in the safe, and submitted them to finance office for approval on a daily basis.
Printed daily Plan-o-grams to make sure the product shelves were clean, updated, and reflected the latest order in which the items should be placed. Created a positive consumer experience by handling incoming customer complaints, inquiries, special requests, and feedback.

Managed any and all customer service responsibilities for the store to include handling merchandise, performing at the point of sales machine (sales, returns, etc.) and handling money transfers on services such as Western Union and Military Star Card.