Nathaniel Bolt
Orlando
Summary
Accomplished professional in Vacation Ownership with multiple accolades, including Marketing Manager of the Year for five consecutive years. Achieved promotion to Sr. Marketing Manager in 2017 and recognized as a Master's Club inductee in 2020. Demonstrated expertise in In-House and OPC Marketing, consistently ranking as a top recruiter in timeshare marketing.
Overview
10
10
years of professional experience
Work History
Manager- Direct Marketing
Holiday Inn Club Vacations
Orlando
01.2023 - Current
- Drove qualified prospects to Holiday Inn Club Vacations from diverse locations.
- Coached and trained new marketing representatives to exceed performance standards.
- Built relationships with sales, hotel, and ticketing partners to enhance collaboration.
- Addressed customer service issues promptly to maintain satisfaction.
- Conducted daily and weekly team meetings to uphold professionalism and integrity.
- Collaborated with OPC training department to develop strategies for performance improvement.
- Supported mission, vision, and philosophies of Holiday Inn Club Vacations at Orange Lake Resort.
- Managed scheduling, recruiting, hiring, and training of OPC staff.
CMP Marketing Manager
Wyndham Destinations
05.2022 - 12.2022
- Manage team to meet/exceed budgeted tour flow and VPG through training, motivating, contests and strategic scheduling
- Field Leader- Mentor and oversee CMA day to day operations
- Help resolve guest issues/complaints; Tour Reception duty
- Build relationships with sales, recruiting, and hotel/location partners
- Recruiting, Interviewing, Hiring current and future CMA'S
- New hire and On-Going training
In House Marketing Manager
Marriott Vacations Worldwide
01.2021 - 01.2022
- Develops and implements a comprehensive internal and external marketing plan to increase revenue and profit
- Supervises staff, trains employees, assigns and directs various work
- Provide marketing advice, counsel, and general staff support to all departments
- Partner with resort operations and sales teams to maximize efficiency
- Provide exceptional guest service skills to owners and non-owners to make check in process as seamless as possible
In House Marketing Manager
HOLIDAY INN CLUB VACATIONS
01.2020 - 01.2021
- Partners with the front desk team to ensure a seamless guest/owner experience.
- Ensure Greeters are performing a “warm transfer” by leading guests and owners to In House Vacation Station to meet/exceed conversion standards
- Responsible for the training, monitoring, and development of new staff and continuous training of team members.
- Conduct weekly team meetings to communicate current events and changes within the department
- Assists representatives with ensuring all questions are answered in a professional, informative, and correct manner.
- Achieve personal and departmental written budgetary for tours, sales volume, and VPG for In House Marketing
- Assist with the selection, hiring, and development of new team members.
- Adhere to and upholds all departmental company policies and procedures
- Ensure tour conversion by tour source are exceeding budget and manage tour waves to maximize tour opportunities and balance for In House Marketing
Sr. Marketing Manager
HOLIDAY INN CLUB VACATIONS
01.2016 - 01.2020
- Drive qualified tours to Orange Lake Resort from various hotel locations
- Coach new and existing OPC’s to meet/exceed minimum performance standards
- Address all customer service issues that cannot be handled the OPC’s
- Assist guests with questions as it pertains to Orange Lake Resort and local area
- Conduct daily/weekly team meetings to review performance, communication of company and departmental news, announce contests, etc.
- Support and uphold the mission, vision, and philosophies of Holiday Inn Club Vacations at Orange Lake Resort
- Work with OPC Trainers to develop and coach the OPC’s for continuous improvement
- Complete and administer all team performance appraisals and 90 Day Reviews
- Accountable to book tours and/or cover locations on an as needed basis
- Provide leadership to all OPC’s in the field and ensures all locations are functioning properly and meet departmental standards
- Maintain personal product knowledge of local attractions, locations, and Orange Lake Resorts and communicate to the OPC team
- Visit all locations to ensure consistency, coverage, and support to team members
- Scheduling, Recruiting, Hiring, and Training of OPC’s
- Represent HICV brand with the utmost professionalism
Education
Bachelor of Science - Business Administration and Law
WESTERN CAROLINA UNIVERSITY
Cullowhee, NC12.2013
Skills
- Team leadership
- Performance coaching
- Marketing strategy
- Customer relationship management
- Staff training
- Revenue optimization
Additional Information
Top Sales Representative in South Eastern Region at GNC during final quarter of 2015, Redesigned a business and marketing plan for Mud Dabber’s Pottery Shop during my senior year of college, Frequent volunteer work around the community, Named to the Athletic Mountain Conference All-Academic team each year throughout my four year tenure in high school
Timeline
Manager- Direct Marketing
Holiday Inn Club Vacations
01.2023 - Current
CMP Marketing Manager
Wyndham Destinations
05.2022 - 12.2022
In House Marketing Manager
Marriott Vacations Worldwide
01.2021 - 01.2022
In House Marketing Manager
HOLIDAY INN CLUB VACATIONS
01.2020 - 01.2021
Sr. Marketing Manager
HOLIDAY INN CLUB VACATIONS
01.2016 - 01.2020
Bachelor of Science - Business Administration and Law
WESTERN CAROLINA UNIVERSITY