Nathan Bowling
Fort Pierce,FL
Summary
Dynamic customer service professional with expertise in the travel industry, honed at Cruise Brothers LLC. Known for exceptional communication and active listening skills, I excel in building client relationships and tailoring travel experiences. Proven ability to resolve issues efficiently, enhancing customer satisfaction and loyalty.
A seasoned travel professional with comprehensive expertise in planning and executing travel arrangements for diverse clients. Known for exceptional organizational skills and ability to manage complex itineraries seamlessly. Dependable team player who consistently adapts to evolving needs and maintains results-driven approach.
Experienced travel consultant professional prepared for this role. Adept at crafting personalized travel itineraries, managing bookings, and ensuring client satisfaction. Strong focus on team collaboration, adapting to changing needs, and delivering results. Skilled in customer service, problem-solving, and maintaining up-to-date knowledge of travel trends and regulations.
Diligent Future Cruise Consultant with strong foundation in travel planning and customer service. Successfully facilitated numerous travel arrangements, ensuring client satisfaction and seamless experiences. Demonstrated proficiency in itinerary creation and problem-solving in dynamic environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Guest Service Agent
FSS
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Oversaw ticketing, gate and ramp services.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Rest Stop Attendant
ARC of Martin County
10.2024 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Customer Service Associate
Wawa
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
Travel Consultant
Cruise Brothers LLC
03.2019 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
Team Member
Burger King
03.2020 - 12.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Passenger Service Agent
Quantum Aviation
08.2018 - 05.2019
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Parking Attendant
Indiana State Fairgrounds & Event Center
08.2015 - 09.2016
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
Front End Associate
Jewel Food Stores
08.1999 - 03.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Gathered shopping baskets and carts and relocated to designated areas.
Education
Master of Computer Applications - Computer And Information Systems
Computer Systems Institute
Elgin, IL02-2016
High School Diploma -
Schaumburg High School
Schaumburg, IL06-2003
Skills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
- Exceptional customer service
- Advanced itinerary planning
- Itineraries
- Documentation preparation
- Client networking
- Client relations
- Package sales
- Active listening
Certification
Princess Travel consultant
Carnival Cruise Sales consultant
Royal Carribbean travel agent
Luxary travel consultant
Seabourn Travel Agent
Timeline
Rest Stop Attendant
ARC of Martin County
10.2024 - Current
Customer Service Associate
Wawa
08.2023 - Current
Team Member
Burger King
03.2020 - 12.2020
Travel Consultant
Cruise Brothers LLC
03.2019 - Current
Passenger Service Agent
Quantum Aviation
08.2018 - 05.2019
Parking Attendant
Indiana State Fairgrounds & Event Center
08.2015 - 09.2016
Front End Associate
Jewel Food Stores
08.1999 - 03.2016
Guest Service Agent
FSS
Master of Computer Applications - Computer And Information Systems
Computer Systems Institute
High School Diploma -
Schaumburg High School