Hi, I’m
Nathan Boykin
Ocklawaha,FL
Summary
Proactive Sales Advisor and Installer with extensive experience in customer service, product knowledge, and service technician installations. Skilled in building rapport, resolving issues, and training employees. Strong expertise in order picking, warehouse operations, and maintaining safety standards, bringing a versatile and hands-on approach to advancing team performance and customer satisfaction.
Overview
14
years of professional experience
Work History
Concentrix
Sales Advisor
03.2020 - Current
Job overview
- Provided expert product knowledge to customers, leading to informed decisions and increased satisfaction levels.
- Establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Trained new employees on customer service and organizing strategies.
- Managed and resolved Medicare member inquiries through inbound and outbound calls
- Provided guidance on the advantages of healthcare coverage
MiTech Inc
Installer
03.2018 - 10.2018
Job overview
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential construction sites.
- Distributed low voltage wire to assigned locations.
- Provided prompt and efficient on-call repairs for residents' home security systems
- Determine and resolve issues with security systems through diagnostic testing
- Ensured proper installation of security panels for main motherboard functions
- Utilize power tools for installation tasks
- Refer to blueprint diagrams for accurate placement of low voltage components
- Ensure correct location for low voltage installments during installations
- Assist in system upgrades and software updates as needed
- Provide maintenance services for existing security systems
- Collaborate with team members to complete installations on time
Casey Door Company
Garage Door Installer
06.2017 - 01.2018
Job overview
- Remove or disassemble defective automatic mechanical door closers, using hand tools.
- Complete required paperwork, such as work orders, according to services performed or required.
- Wind large springs with upward motion of arm.
- Set doors into place or stack hardware sections into openings after rail or track installation.
- Assemble and fasten tracks to structures or bucks, using impact wrenches or welding equipment.
- Cut door stops or angle irons to fit openings.
- Repair or replace worn or broken door parts, using hand tools.
- Bore or cut holes in flooring as required for installation, using hand or power tools.
- Carry springs to tops of doors, using ladders or scaffolding, and attach springs to tracks to install spring systems.
- Prepare doors for hardware installation, such as drilling holes to install locks.
- Operate lifts, winches, or chain falls to move heavy curtain doors.
- Adjust doors to open or close with the correct amount of effort or make simple adjustments to electric openers.
- Order replacement springs, sections, or slats.
- Install dock seals, bumpers, or shelters.
Southern Belle Refrigerated
Order Picker
08.2010 - 08.2016
Job overview
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Demonstrated versatility within the warehouse workforce by cross-training in multiple roles beyond order picking responsibilities.
- Assisted in managing inventory levels, performing routine cycle counts, and reconciling discrepancies as needed.
Education
Calhoun Community College Madison, AL
GED
05.2006
Cypress Creek HighOrlando
No Degree
05.2006
Skills
- Sales experience
- Customer service experience
- Building rapport
- Coaching and Mentoring
- Order Picking
- Warehouse Safety
- Forklift Operation
- Shipping and receiving
- Pallet Jack Operation
- Attention to Detail
- Order Fulfillment
- Multitasking
- Hand-tool proficiency
- Power Tool Operation
- Problem-Solving
- Excellent Communication
- Self Motivation
- Data Entry
- Microsoft Office
- Data Security
- Digital Marketing
- Social Media Marketing
- Social Media Management
- Business Development
- Mobile marketing
- Strategic Planning
- Marketing Strategies
Timeline
Sales Advisor
Concentrix
03.2020 - Current
Installer
MiTech Inc
03.2018 - 10.2018
Garage Door Installer
Casey Door Company
06.2017 - 01.2018
Order Picker
Southern Belle Refrigerated
08.2010 - 08.2016
Calhoun Community College
GED
Cypress Creek High
No Degree
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