Nathan Bradway
Apple Valley,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Operations Manager
Chief Protective Services
Corona, CA
04.2005 - 04.2007
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Created detailed reports on the performance of individual departments within operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Responded to information requests from superiors, providing specific documentation.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Presented performance and productivity reports to supervisors.
Associate Probation Officer (Volunteer)
San Bernardino County Probation
Victorville, CA
05.2004 - 12.2004
- Created individualized treatment plans for clients based on their needs and circumstances.
- Arranged drug tests for clients at regular intervals to monitor sobriety levels.
- Conducted home visits to assess living conditions and verify employment status of clients.
- Educated clients about applicable laws and regulations governing their behavior while on probation.
- Provided guidance and support to probationers on issues related to substance abuse, mental health, education, and job training.
- Facilitated communication between probationers, their families, employers, law enforcement officers, attorneys, social workers, and other stakeholders involved in the process.
- Enforced sanctions against those who fail to meet established requirements or goals set forth by the court.
- Investigated alleged violations of probationary orders reported by police officers or victims.
- Monitored criminal activity of probationers to ensure compliance with court-ordered terms and conditions.
- Maintained detailed records of client progress in accordance with departmental guidelines.
- Created, organized and maintained files, case notes and electronic databases.
Gaming Inspector
Soboba Tribal Gaming Commission
San Jacinto, CA
05.1999 - 05.2004
- Participated in periodic drills designed to test the effectiveness of emergency response plans at various casinos.
- Conducted thorough investigations of potential violations, such as fraudulent activity or illegal gambling.
- Provided training and guidance to employees on proper gaming procedures.
- Maintained accurate records of all inspections, investigations, and other regulatory activities completed.
- Advised management on best practices for complying with applicable laws and regulations.
- Analyzed financial records related to gaming operations for evidence of criminal activity or non-compliance with established laws.
- Attended seminars, workshops, conferences, and other events related to the regulation of the gaming industry.
- Verified that all games were being operated properly according to established rules.
- Evaluated new technologies used by casinos in order to determine their compliance with established protocols.
- Responded promptly to requests for assistance from casino staff members during incidents involving suspected fraud or cheating.
- Performed regular inspections of gaming equipment to ensure compliance with state and federal regulations.
- Investigated complaints from patrons regarding alleged violations by casino personnel.
- Prepared detailed reports outlining the results of each inspection and investigation performed.
- Monitored surveillance systems within gaming establishments in order to detect any irregularities or suspicious behavior.
- Served as a liaison between local law enforcement agencies and casino operators when necessary.
- Performed audits daily on slots, gaming tables, cage and non-gaming areas.
- Submitted highly detailed surveillance reports to professionals, carefully documenting all activity during shift.
- Monitored facility activities in multiple areas using CCTV cameras, video recorders and computers.
- Observed gaming tables, slots and poker rooms throughout casino via live video feeds.
- Identified suspicious activity through strong understanding of cheating techniques and advantage play methods.
- Inspected audio-video surveillance equipment periodically to verify proper operation.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Tempe, AZ12-2008
Skills
- Process Improvement
- Health and safety compliance
- Program Administration
- Document Control
- Customer Service
- Incidents management
- Performance monitoring
- Organizational Management
- Performance reporting
- Onboarding and Orientation
- Team Leadership
- Business and Operations Management
- Case Management
- Problem-Solving
- Workforce training
- Data Evaluation
- Operations Oversight
- Management
- Policies and procedures implementation
Accomplishments
- Certificate of Commendation San Bernardino County Probation Department 2004
- Order of Promotion San Bernardino Metropolitan Patrol 1995
References
References available upon request.
Timeline
Operations Manager
Chief Protective Services
04.2005 - 04.2007
Associate Probation Officer (Volunteer)
San Bernardino County Probation
05.2004 - 12.2004
Gaming Inspector
Soboba Tribal Gaming Commission
05.1999 - 05.2004
Bachelor of Science - Criminal Justice Administration
University of Phoenix
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