Reliable Manager with over 19 years of experience, demonstrating a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering a skill for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development
Overview
18
18
years of professional experience
Work History
Kitchen Manager
Outback Steakhouse
Thornton/ Colorado Springs, CO
01.2018 - Current
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Scheduled and directed staff in daily work assignments to maximize productivity.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Optimized profits by controlling food, beverage and labor costs daily.
Completed regular line checks to maximize quality assurance.
Interviewed, hired, and supervised back of house staff.
Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
Maintained budgeted food costs using tools within inventory management system.
Analyzed financial data such as budget reports, sales records, profit and loss statements to identify areas for improvement or growth potential.
Sous Chef
Phantom Canyon Brewing Company
Colorado Springs, CO
06.2006 - 08.2017
Designed up to four daily specials utilizing excess ingredients and pairing them with craft beers.
Adjusted seasonal plans to source local ingredients and aligned special dishes with area events.
Created diverse cuisines, including full restaurant, special event, catering and tasting menus.
Helped create, cost out, and execute quarterly changing menus.
Oversaw kitchen employee scheduling, meeting all coverage needs and avoiding wasted labor.
Supervised all kitchen food preparation while operating in demanding, high-volume environment.
Avoided cross-contamination from utensils, surfaces and pans when preparing meals for individuals with food allergies and gluten intolerance.
Devised creative food and beer pairings as part of successful cross-marketing strategy.
Performed as head chef as needed to maintain team productivity and restaurant quality.
Maintained labor at under 18.5% to promote long-term business profitability. Worked closely with executive chef and general manager to create dynamic entrees for large banquets, including themed dinners and events for 50-350 people.
Hiring manager for BOH, conducting thorough interviews for quality employees.
Assessed inventory levels every week and placed orders to replenish goods before supplies depleted.
Chief, Executive Actions, Commanders Action Group (TS/SCI) at Headquarters Space Operations CommandChief, Executive Actions, Commanders Action Group (TS/SCI) at Headquarters Space Operations Command