Nathan Brown
Clarksville,TN
Summary
Accomplished Shift Supervisor with a proven track record at Starbucks with 3 years experience. I excel in employee training and fostering a customer-oriented environment. My leadership ensures operational excellence and financial accuracy, embodying a positive attitude and workplace safety.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Manager
Lasaters Coffee And Tea
07.2020 - 03.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Character Performer
Walt Disney World Parks and Resorts
02.2012 - 03.2020
- Developed strong improvisational skills, enabling seamless adaptation to unexpected situations during live performances.
- Participated in rehearsals, refining acting skills and perfecting character portrayals for optimal audience engagement.
- Delivered exceptional customer service by interacting with guests in character both on stage and off stage, enhancing their overall experience.
- Achieved increased guest satisfaction through consistent, high-quality performances in character roles.
- Regularly reviewed and updated character knowledge, ensuring accurate representation of evolving storylines or company changes.
- Collaborated with directors and other cast members to refine performances.
Host
Ruby Tuesday
08.2014 - 07.2015
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Arts - Musical Theater
Austin Peay State University
Clarksville, TN05.2016
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Staff Motivation
- Problem-Solving
- Positive Attitude
Timeline
Shift Supervisor
Starbucks
03.2021 - Current
Manager
Lasaters Coffee And Tea
07.2020 - 03.2021
Host
Ruby Tuesday
08.2014 - 07.2015
Character Performer
Walt Disney World Parks and Resorts
02.2012 - 03.2020
Bachelor of Arts - Musical Theater
Austin Peay State University
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