Nathan Brown
Blythewood,SC
Summary
Adept at enhancing patient care and reducing equipment downtime, my tenure at Avante Health Solutions honed my problem-solving skills and customer service expertise. Through diligent preventive maintenance and effective teamwork, I improved equipment lifespan and streamlined inventory management, significantly impacting healthcare efficiency and patient satisfaction.
Overview
24
24
years of professional experience
Work History
Medical Service Technician
Avante Health Solutions
01.2019 - 07.2023
- Participated in continuing education opportunities to stay current on industry trends and best practices.
- Provided exceptional customer service to patients and healthcare providers, fostering positive relationships and enhancing facility reputation.
- Responded effectively to emergency situations involving medical device malfunctions, ensuring minimal disruption to patient care services.
- Maintained compliance with regulatory standards through thorough inspection procedures and detailed record-keeping practices.
- Expedited diagnostic procedures through consistent upkeep of imaging systems such as X-ray machines or ultrasound scanners.
- Participated in continuous professional development opportunities to stay current with industry trends and advancements in medical technology.
- Reduced downtime of critical medical devices through efficient troubleshooting techniques, minimizing impact on patient care.
- Streamlined inventory management processes for efficient tracking of medical supplies, reducing waste and saving costs.
- Improved patient satisfaction by promptly addressing concerns and issues related to medical equipment usage.
- Increased equipment life span through diligent preventive maintenance schedules and documentation.
- Optimized clinical workflow by assisting in the installation, calibration, and configuration of new medical devices.
- Monitored inventory levels to keep all medical equipment properly stocked.
- Assisted with development and coordination of medical equipment inventories.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
Ultrasound Technician
Global Medical Imaging
04.2005 - 01.2019
- Participated in continuing education opportunities to stay current on industry trends and best practices.
- Responded effectively to emergency situations involving medical device malfunctions, ensuring minimal disruption to patient care services.
- Maintained compliance with regulatory standards through thorough inspection procedures and detailed record-keeping practices.
- Expedited diagnostic procedures through consistent upkeep of imaging systems such as X-ray machines or ultrasound scanners.
- Participated in continuous professional development opportunities to stay current with industry trends and advancements in medical technology.
- Enhanced patient care by providing timely and accurate medical equipment maintenance and troubleshooting.
- Increased equipment life span through diligent preventive maintenance schedules and documentation.
- Contributed to a safe working environment by adhering to infection control protocols when servicing medical equipment.
- Monitored inventory levels to keep all medical equipment properly stocked.
- Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Assisted with development and coordination of medical equipment inventories.
- Evaluated medical equipment and recommended upgrades when necessary.
Customer Service Representative
Telespectrum Worldwide
01.2001 - 01.2004
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Met customer call guidelines for service levels, handle time and productivity.
Assistant Manager
Kinney Shoes
01.2000 - 01.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Bachelor of Arts - Music Performance
Binghamton University
Binghamton, NYNo Degree - Electrical Engineering
DeVry University
Woodbridge, NJSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Medical Service Technician
Avante Health Solutions
01.2019 - 07.2023
Ultrasound Technician
Global Medical Imaging
04.2005 - 01.2019
Customer Service Representative
Telespectrum Worldwide
01.2001 - 01.2004
Assistant Manager
Kinney Shoes
01.2000 - 01.2004
Bachelor of Arts - Music Performance
Binghamton University
No Degree - Electrical Engineering
DeVry University
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