Nathan Buenrostro

As the Floating Assistant Community Manager, I supported the management of multiple apartment communities, ensuring smooth and continuous operations. I collaborated closely with community managers to oversee leasing activities, address resident inquiries, resolve tenant issues, and maintain high levels of tenant satisfaction while enhancing our company’s digital reputation. My administrative responsibilities included collecting monthly rent payments and accurately applying funds to residents’ ledgers. Additionally, I ensured the proper preparation and delivery of all legal and formal notices, such as “Three-Day” or “30-Day Covenant to Quit” notices, rent increase notifications, late charge notices, and violations of community rules, in compliance with California Civil Code and Shea Properties’ policies and procedures.

As a leasing consultant of the Floating team, I was responsible for the driving of new rental contracts. A main component of the job includes the processing of financial documents, contracts, and generating interest of the community. I provided professional tours of our luxury apartment homes, and our amenities. At this position I processed applications quickly and efficiently, contributing to maintaining budgeted occupancy goals of 96 percent. In doing so I generated revenue and executed contracts at market rates set forth by our revenue management team.

Supervisor in the US Marine Corps, responsible for briefing regional director on employee status and departmental objectives. In charge of overseeing 600 Cryptographic items valued at $5.1 million over 12 months while efficiently managing a team of 70 employees.

In my member services role, I delivered outstanding support to members by addressing account inquiries, processing transactions, and resolving issues promptly. I facilitated the opening of new accounts, managed account maintenance, and responded quickly to calls and emails about membership benefits and services. I conducted inventory of products, provided tours of the facilities, and built strong rapport with clients. By identifying opportunities to cross-sell relevant products and services, I strengthened member relationships and consistently provided exceptional service with each interaction.