Nathan Bui
Worcester,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer
Our Lady Of Vilna Rectory
Worcester, MA
06.2019 - Current
- Organized and maintained records of volunteer hours and donations.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Conducted research on potential grant opportunities for the organization.
- Provided assistance to staff in the daily operations of the organization.
- Managed social media accounts associated with the organization's mission statement.
- Helped with prep, set up, and breakdown of community and public events.
- Assisted with and organized programs, events, and activities to drive outreach initiatives.
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Resolved complaints or issues using strong customer service and engagement skills.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
Front Desk Receptionist
Lily Nail Salon
Southborough, MA
06.2020 - 01.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Front Desk Receptionist
PSI Tuning
Auburn, MA
01.2022 - 08.2022
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Greeted customers warmly and made them feel welcome.
Education
Bachelor of Science - Computer Science
Worcester State University
Worcester, MA05-2026
High School Diploma -
South High School Community
Worcester, MA06-2022
Skills
- Customer Service
- Guest Relations
- Inventory Control
- Problem-solving skills
- Strong communication skills
- Contributing to inclusive environments
- Empathetic
- Appointment Scheduling
- Fluent in Vietnamese and English
- Listening Skills
- Work Prioritization
- Proficient in iOS & MacOS
- Skilled in iOS & MacOS
- Computer Skills
- Answering Phones
- Community Service
- Teamwork and Collaboration
Certification
- OSHA Certified
Languages
English
Native/ Bilingual
Vietnamese
Professional
Timeline
Front Desk Receptionist
PSI Tuning
01.2022 - 08.2022
Front Desk Receptionist
Lily Nail Salon
06.2020 - 01.2024
Volunteer
Our Lady Of Vilna Rectory
06.2019 - Current
Bachelor of Science - Computer Science
Worcester State University
High School Diploma -
South High School Community
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