Summary
Overview
Work History
Education
Skills
Timeline
Server

Nathan Burke

Lafayette,LA

Summary

Proven customer service specialist with a track record of enhancing guest experiences at Tsunami Sushi through exceptional service and efficient problem-solving. Skilled in CRM and adept at fostering team collaboration, demonstrated at Blackhawk Datacom. Excels in multitasking and conflict resolution, ensuring customer satisfaction and repeat business.

Overview

6
6
years of professional experience

Work History

Server

Tsunami Sushi
07.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Tier 1 Assistant Manager

Blackhawk Datacom
01.2023 - 09.2023


  • Assisted in evaluating employee performance and recommending improvements or additional training.
  • Helped foster a positive work environment that encouraged teamwork and professional growth.
  • Created and managed work schedules to optimize department coverage and efficiency.
  • Enforced company rules and guidelines to maintain a professional and productive work environment.
  • Collaborated with the department manager to develop and refine protocols tailored to specific customer needs.
  • Worked with other departments to create comprehensive service plans that addressed complex customer issues.
  • Assisted in resolving escalated customer concerns, providing effective solutions while maintaining company policies.

Tier 1 Customer Service Specialists

Blackhawk Datacom
02.2019 - 12.2022
  • Customer Support & Communication – Provided professional assistance to customers regarding internet outages and equipment issues.
  • Problem Identification & Resolution – Diagnosed technical problems or documented customer concerns to create service tickets.
  • Service Coordination – Relayed critical information to field technicians to ensure timely issue resolution.
  • Surveillance Monitoring – Monitored live camera feeds for security concerns, alerting customers to potential trespassers.
  • Multi-Tasking & Efficiency – Handled high call volumes while accurately logging details and monitoring security systems.
  • Data Entry & Documentation – Maintained detailed records of service calls, customer issues, and resolutions.
  • Team Collaboration – Worked closely with technicians and other departments to provide seamless customer support.
  • Conflict Resolution – Addressed customer frustrations professionally and de-escalated tense situations.
  • Adaptability & Quick Thinking – Responded to various technical and security concerns in real time.

Education

BBA - Finance

University of Louisiana At Lafayette
Lafayette, LA
12-2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Professional appearance
  • Cash Handling Proficiency
  • Client Relations
  • Team motivation
  • Strong Verbal and Written Communication
  • Customer Support Expertise
  • Customer relationship management (CRM)
  • Professional Telephone Communication

Timeline

Tier 1 Assistant Manager

Blackhawk Datacom
01.2023 - 09.2023

Server

Tsunami Sushi
07.2021 - Current

Tier 1 Customer Service Specialists

Blackhawk Datacom
02.2019 - 12.2022

BBA - Finance

University of Louisiana At Lafayette

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Nathan Burke