Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nathan Burks

Alpharetta,GA

Summary

Goal-oriented professional successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

DS / Team Lead

Forsyth County
, GA
04.2017 - Current
  • Developed detailed documentation for business requirements and system specifications.
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Facilitated workshops to elicit feedback and ensure alignment with business needs.
  • Evaluated software solutions to recommend tools that meet organizational objectives.
  • Trained team members on new processes and system functionalities for smooth transitions.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Identified gaps between current state and desired future state operations.
  • Conducted interviews with subject matter experts to gather information on existing systems and procedures.
  • Managed and led meetings and workshops with multiple departments to solidify requirements.
  • Performed community outreach programs to educate citizens on safety issues.

Sales Support Analyst

The Mad Hatter
, GA
08.2015 - 01.2017
  • Developed training materials for new sales support staff and ongoing training sessions.
  • Analyzed customer data to identify trends and improve service delivery.
  • Implemented process improvements for order management and tracking systems.
  • Collaborated with IT to troubleshoot software issues affecting sales operations.

CRM Consultant / Scrum Master

TriCube Business Solutions / D4
Orlando, FL
02.2012 - 03.2015
  • Facilitated daily stand-up meetings to enhance team communication and collaboration.
  • Coordinated sprint planning sessions to prioritize tasks and allocate resources effectively.
  • Resolved team conflicts by fostering open dialogue and encouraging collaboration.
  • Trained new team members on Scrum practices and ADO(Azure DevOps).
  • Engaged stakeholders through regular updates and feedback sessions on project status.
  • Developed and maintained CRM dashboards and charts using Crystal Reports to track customer engagement metrics.
  • Provided training sessions for client end-users on CRM system usage and best practices.
  • Collaborated with Dev Teams to develop solutions for integrating different applications with the CRM platform. (Dynamics GP to Dynamics CRM online)

Education

Some College (No Degree) - Information Technology

Columbia Southern University
Orange Beach, AL

Skills

  • Business analysis
  • Agile methodology
  • Project management
  • Stakeholder engagement
  • CRM systems (Salesforce, MS CRM, NetSuite)
  • Documentation development
  • Systems integration

Certification

  • Microsoft Certified: Dynamics 365 - MB-910
  • Microsoft Certified: Power Platform Functional Consultant - PL-200

Timeline

DS / Team Lead

Forsyth County
04.2017 - Current

Sales Support Analyst

The Mad Hatter
08.2015 - 01.2017

CRM Consultant / Scrum Master

TriCube Business Solutions / D4
02.2012 - 03.2015

Some College (No Degree) - Information Technology

Columbia Southern University

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