Summary
Overview
Work History
Education
Skills
References
Timeline
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Nathan Burns

Detroit,MI

Summary

Versatile professional with nearly a decade of experience across operations management, client services, and regulatory compliance in both civilian and military environments. Skilled at leading teams, coordinating large-scale events, managing sensitive records, and providing compassionate customer support. Recognized for adaptability, attention to detail, and leadership in high-pressure situations. Background spans funeral services, hospitality, logistics, and military support operations, offering a unique blend of service excellence and organizational expertise.

Overview

9
9
years of professional experience

Work History

Services Apprentice

USAF Michigan Air National Guard
09.2024 - Current

• Deliver food, lodging, fitness, and recreation services for military personnel and families.

• Assist with mortuary affairs operations, ensuring dignified handling, preparation, and transportation of remains.

• Coordinate lodging assignments, process check-ins/outs, and maintain high levels of customer service.

• Support mission readiness through accountability of equipment, uniforms, and supplies.

• Enforce USAF sanitation and safety standards.

Funeral Services Associate

Fisher Funeral Home
05.2019 - 11.2023
  • Managed finances, processed payments and issued checks.
  • Prepared deceased individuals per family requests.
  • Ensured sanitation during embalming and preparation.
  • Coordinated logistics for wakes, funerals, and remains transport.

Funeral Services Associate

James H. Cole Funeral Home
12.2021 - 05.2023
  • Directed funeral services and coordinated schedules across locations.
  • Prepared and maintained death certificates, permits, service agreements.
  • Managed client communications with timely, compassionate responses.

Funeral Services Associate

Wilson-Akins Funeral Home
10.2016 - 04.2017
  • Managed service logistics, casket placement, and ceremonial arrangements.
  • Maintained facilities, vehicles, and equipment to ensure readiness.

Education

Bachelor of Science - Communications

Eastern Michigan University
Ypsilanti, MI
04.2015

Skills

    Operations & Logistics Management

    Client & Customer Support

    Regulatory Compliance & Documentation

    Facility & Inventory Management

    Team Leadership & Training

    Financial & Records Administration

    Event Planning & Coordination

    Food & Lodging Services (Military)

    Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

References

  • Technical Sergeant, Torrey Gray Michigan Air National Guard | Supervisor – Services Apprentice Training | (313) 624-5904 | Torrey.gray@us.af.mil
  • Sergeant, Tyler Walker Michigan Air National Guard | Former Supervisor – Services Apprentice Training | (248) 466-1535 | Tyler.walker.8@us.af.mil
  • Arita Young – Funeral Operations Coordinator, James H Cole Home For Funerals | Co-Worker | (313) 957-9505

Timeline

Services Apprentice

USAF Michigan Air National Guard
09.2024 - Current

Funeral Services Associate

James H. Cole Funeral Home
12.2021 - 05.2023

Funeral Services Associate

Fisher Funeral Home
05.2019 - 11.2023

Funeral Services Associate

Wilson-Akins Funeral Home
10.2016 - 04.2017

Bachelor of Science - Communications

Eastern Michigan University