Nathan Burns
Cheboygan,MI
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Sous Chef /Expeditor
Trovato
07.2025 - Current
- Assisted head chef in food preparation and presentation for daily service.
- Maintained cleanliness and organization of kitchen stations to ensure compliance with health standards.
- Collaborated with team members to execute menu items efficiently during peak hours.
- Monitored inventory levels and assisted in ordering supplies to minimize waste and ensure availability.
Server
Brutus Camp Deli
06.2025 - Current
- Assisted in menu recommendations and food pairings for guests.
- Provided exceptional customer service to enhance dining experience.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Adapted to fast-paced environment while prioritizing customer needs.
- Participated in team meetings to discuss service improvements and feedback.
- Resolved guest complaints efficiently to ensure satisfaction.
- Processed transactions accurately using point-of-sale system.
Shift Leader Manager
Big Boy Restaurant
08.2021 - 09.2024
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained new team members on operational procedures and customer service standards.
- Coordinated schedules to optimize staff coverage during peak hours and maintain service quality.
- Assisted in inventory management, ensuring stock levels met demand without excess waste.
- Implemented process improvements that enhanced team productivity and customer satisfaction rates.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Monitored team performance, providing feedback to promote skill development and accountability.
Greeter and Server
Saint Ignace Big Boy
06.2016 - 08.2021
- Welcomed guests and ensured positive first impressions through friendly interactions.
- Managed guest inquiries, providing accurate information about services and amenities.
- Coordinated with staff to streamline guest check-in and check-out processes.
- Monitored lobby area for cleanliness and organization, enhancing overall guest experience.
- Assisted in training new greeters on company protocols and customer service standards.
- Implemented feedback mechanisms to assess guest satisfaction and improve services.
- Developed rapport with returning guests, fostering loyalty and repeat visits.
- Collaborated with management to identify opportunities for operational improvements in greeting procedures.
Education
High School Diploma -
Cheboygan Area High School
Cheboygan, MISkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Payment processing
- Professional telephone demeanor
- Customer satisfaction measurement
- Administrative support
Timeline
Sous Chef /Expeditor
Trovato
07.2025 - Current
Server
Brutus Camp Deli
06.2025 - Current
Shift Leader Manager
Big Boy Restaurant
08.2021 - 09.2024
Greeter and Server
Saint Ignace Big Boy
06.2016 - 08.2021
High School Diploma -
Cheboygan Area High School