Nathan Burton
Rochester Hills,MI
Summary
Proposal management professional skilled in developing compelling, compliant proposals that drive business growth. Adept at collaborating with cross-functional teams, ensuring alignment with strategic goals, and delivering top-quality results under tight deadlines. Developed a keen eye for detail and structured approach in fast-paced corporate environment. Known for adaptability, reliability, and results-driven attitude. Seeking to leverage my skills in a new field to drive successful outcomes and foster growth.
Overview
3
3
years of professional experience
Work History
Proposal Manager/Customer Service Representative
Modular Industrial Components Company (MICCO)
04.2022 - Current
- Streamlined proposal development process, reducing turnaround time and improving overall efficiency.
- Negotiated contracts with external vendors for specialized services required during the proposal development process.
- Coordinated with sales and marketing teams to create compelling visuals and graphics for inclusion in proposals.
- Analyzed client RFQs to identify key requirements, enabling tailored responses that addressed specific needs.
- Observed in-progress operations to identify important steps for technical instructions.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new personnel regarding company operations, policies and services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Promptly responded to inquiries and requests from prospective customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved accounting, service and delivery concerns.
Education
BBA - Business Law
Western Michigan University
Kalamazoo, MI06-2022
Skills
- Document Management
- Compliance Monitoring
- Proposal Development
- Teamwork and Collaboration
- Attention to Detail
- Relationship Building
- Project Management
- Workflow Analysis
Timeline
Proposal Manager/Customer Service Representative
Modular Industrial Components Company (MICCO)
04.2022 - Current
BBA - Business Law
Western Michigan University
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