Nathan Butler
IT Technician
Relocation In Jan 2021 to Cleveland,NC
Summary
Skilled Technologist with experience
on in-house and on-site customer support and System Administration. Strong background in help desk, installation/troubleshooting of hardware, software, networking, and mobile devices. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
3
3
Certifications
3
3
years of post-secondary education
20
20
years of professional experience
Work History
IT Technician
Applegreen
COLUMBIA, SC
11.2019 - Current
- Provide remote or on-site support for all desktop, network, and mobile device related issues to 186 convenience stores and restaurants as well as the US corporate offices.
- Install, configure, and support network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP.
- Testing, Deployment, installation and configuration of PC, laptop, printers and site’s proprietary equipment such as POS systems within Windows 7/10 operating systems.
- Hands on experience working with MS Windows Server 2012/2016 Server, Active Directory (AD), Group Policy, and Remote Desktop Services.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Basic Knowledge of Cisco Routers/Switches- command prompts to configure switches, etc.
- Extensive knowledge of Office 365, Exchange, and SharePoint.
- Coordinating and maintaining of the electronic data interchange (EDI) environment, utilizing PDI Enterprise software.
Jr. Developer Internship
CUBE WHIDDEN
Columbia , SC
01.2019 - 11.2019
- Use of MVC patterns to assist in the design of an application.
- Collected and edited database entries using GNU nano, PHP and Git.
- Assisted with front end development using HTML, jQuery, JavaScript, CSS, and Bootstrap.
- Revised, modularized and updated old code bases to modern development standards to improve functionality.
- Developed software for both desktop and mobile operating systems, including Windows, MacOS and Linux, as well as Android and iOS.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
Inventory Manager
PARTY REFLECTIONS INC
COLUMBIA, SC
05.2018 - 01.2019
- Supervise the preparation of all customer orders, ensuring the correct items are pulled and operational for delivery or customer pickup.
- Ensure rental stock is adequate for all distribution channels and can cover direct demand from customers.
- Record daily deliveries and pickups to reconcile inventory.
- Place orders to replenish stock avoiding insufficiencies or excessive surplus.
- Oversaw daily cycle counts and weekly audits.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Account Executive
Party Reflections Inc.
Columbia , SC
12.2011 - 05.2018
- Generate new revenue through closing sales by acquiring new business customers and growing existing customers.
- Draft and negotiate effective contracts with clients and establish a timeline of performance.
- Worked with Logistics, Managers, and field crews to ensure the highest quality of service is being produced and client needs are met.
- Managed onsite setups of purchased product to ensure client needs were met and the established performance timeline was kept.
Telecommunicator
KANNAPOLIS
KANNAPOLIS, NC
11.2010 - 12.2011
- Received and monitored multi-channel telecommunications equipment to dispatch police and fire in response to emergency and non-emergency calls.
- Responded to requests from the general public for information concerning public services.
- Performance involved intensive use of computer systems and related interfaces which includes recording demographic and other identifying data for each call according to type and nature of emergency or non-emergency.
Tier 1 Technical Support Representative
CONNEXTIONS
CONCORD, NC
06.2008 - 11.2010
- Receive inbound calls in a home office setting that were technically related to the companies digital media VOIP products.
- Assisting customers with installing, setting up and troubleshooting home and business TCP/IP networks.
- Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Managed high levels of call flow and responded to technical support needs.
Automated Logistics Specialist
ARMY NATIONAL GUARD
SALISBURY, NC
06.2002 - 03.2010
- Managed shop operations of sensitive items, supplies, and equipment.
- Conducted daily, monthly, and annual inventories.
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
- Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents.
- Stablish and maintain stock records and other documents, such as inventory, material control, accounting and supply reports
- Review and verify quantities received against bills of contracts, purchase requests and shipping documents
- Unload, unpack, count, segregate, palletize and store incoming supplies and equipment
- Construct bins, shelving and other storage aids
- Simplify and standardize the collection and use of maintenance data
- Raise the quality and accuracy of performance, cost and parts data through improved maintenance management
Education
Bachelor of Arts - Communications
Columbia International University
Columbia, SC 01.2013 - 04.2016
Skills
US Army, combat deployment to Iraq
undefinedCertification
SQL and SSRS - Professional Datasolutions, Inc. (PDI)
Timeline
SQL and SSRS - Professional Datasolutions, Inc. (PDI)
06-2020
IT Technician
Applegreen
11.2019 - Current
HTML and CSS - udemy.com
05-2019
PHP (Hypertext Preprocessor) PDO, MySQL, phpMyAdmin - udemy.com
03-2019
Jr. Developer Internship
CUBE WHIDDEN
01.2019 - 11.2019
Inventory Manager
PARTY REFLECTIONS INC
05.2018 - 01.2019
Bachelor of Arts - Communications
Columbia International University
01.2013 - 04.2016
Account Executive
Party Reflections Inc.
12.2011 - 05.2018
Telecommunicator
KANNAPOLIS
11.2010 - 12.2011
Tier 1 Technical Support Representative
CONNEXTIONS
06.2008 - 11.2010
Automated Logistics Specialist
ARMY NATIONAL GUARD
06.2002 - 03.2010
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