Nathan Butler
IT Technician
Relocation In Jan 2021 to Cleveland,NC
Summary
Skilled Technologist with experience
on in-house and on-site customer support and System Administration. Strong background in help desk, installation/troubleshooting of hardware, software, networking, and mobile devices. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
3
3
Certifications
3
3
years of post-secondary education
20
20
years of professional experience
Work History
IT Technician
Applegreen
COLUMBIA, SC
11.2019 - Current
- Provide remote or on-site support for all desktop, network, and mobile device related issues to 186 convenience stores and restaurants as well as the US corporate offices.
- Install, configure, and support network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP.
- Testing, Deployment, installation and configuration of PC, laptop, printers and site’s proprietary equipment such as POS systems within Windows 7/10 operating systems.
- Hands on experience working with MS Windows Server 2012/2016 Server, Active Directory (AD), Group Policy, and Remote Desktop Services.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Basic Knowledge of Cisco Routers/Switches- command prompts to configure switches, etc.
- Extensive knowledge of Office 365, Exchange, and SharePoint.
- Coordinating and maintaining of the electronic data interchange (EDI) environment, utilizing PDI Enterprise software.
Jr. Developer Internship
CUBE WHIDDEN
Columbia , SC
01.2019 - 11.2019
- Use of MVC patterns to assist in the design of an application.
- Collected and edited database entries using GNU nano, PHP and Git.
- Assisted with front end development using HTML, jQuery, JavaScript, CSS, and Bootstrap.
- Revised, modularized and updated old code bases to modern development standards to improve functionality.
- Developed software for both desktop and mobile operating systems, including Windows, MacOS and Linux, as well as Android and iOS.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
Inventory Manager
PARTY REFLECTIONS INC
COLUMBIA, SC
05.2018 - 01.2019
- Supervise the preparation of all customer orders, ensuring the correct items are pulled and operational for delivery or customer pickup.
- Ensure rental stock is adequate for all distribution channels and can cover direct demand from customers.
- Record daily deliveries and pickups to reconcile inventory.
- Place orders to replenish stock avoiding insufficiencies or excessive surplus.
- Oversaw daily cycle counts and weekly audits.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Account Executive
Party Reflections Inc.
Columbia , SC
12.2011 - 05.2018
- Generate new revenue through closing sales by acquiring new business customers and growing existing customers.
- Draft and negotiate effective contracts with clients and establish a timeline of performance.
- Worked with Logistics, Managers, and field crews to ensure the highest quality of service is being produced and client needs are met.
- Managed onsite setups of purchased product to ensure client needs were met and the established performance timeline was kept.
Telecommunicator
KANNAPOLIS
KANNAPOLIS, NC
11.2010 - 12.2011
- Received and monitored multi-channel telecommunications equipment to dispatch police and fire in response to emergency and non-emergency calls.
- Responded to requests from the general public for information concerning public services.
- Performance involved intensive use of computer systems and related interfaces which includes recording demographic and other identifying data for each call according to type and nature of emergency or non-emergency.
Tier 1 Technical Support Representative
CONNEXTIONS
CONCORD, NC
06.2008 - 11.2010
- Receive inbound calls in a home office setting that were technically related to the companies digital media VOIP products.
- Assisting customers with installing, setting up and troubleshooting home and business TCP/IP networks.
- Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Managed high levels of call flow and responded to technical support needs.
Automated Logistics Specialist
ARMY NATIONAL GUARD
SALISBURY, NC
06.2002 - 03.2010
- Managed shop operations of sensitive items, supplies, and equipment.
- Conducted daily, monthly, and annual inventories.
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
- Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents.
- Stablish and maintain stock records and other documents, such as inventory, material control, accounting and supply reports
- Review and verify quantities received against bills of contracts, purchase requests and shipping documents
- Unload, unpack, count, segregate, palletize and store incoming supplies and equipment
- Construct bins, shelving and other storage aids
- Simplify and standardize the collection and use of maintenance data
- Raise the quality and accuracy of performance, cost and parts data through improved maintenance management
Education
Bachelor of Arts - Communications
Columbia International University
Columbia, SC 01.2013 - 04.2016
Skills
US Army, combat deployment to Iraq
LAN/WAN/NOC Administration
Electronic Data Interchange (EDI)
PDI Enterprise / Desktop
Experience with Windows 7/10, MAC OS
MS Office Suite / Office 365
Basic knowledge of HTML5, CSS3, PHP, SQL, Batch and design/architectural patterns
Web design and developmentAdobe Creative SuiteActive Directory
Help Desk Operations
Virus and malware prevention
Mobile Device Deployment
Troubleshooting And Diagnostics
Wireless Networking
Hardware And Software Installation
Certification
SQL and SSRS - Professional Datasolutions, Inc. (PDI)
Timeline
SQL and SSRS - Professional Datasolutions, Inc. (PDI)
06-2020
IT Technician
Applegreen
11.2019 - Current
HTML and CSS - udemy.com
05-2019
PHP (Hypertext Preprocessor) PDO, MySQL, phpMyAdmin - udemy.com
03-2019
Jr. Developer Internship
CUBE WHIDDEN
01.2019 - 11.2019
Inventory Manager
PARTY REFLECTIONS INC
05.2018 - 01.2019
Bachelor of Arts - Communications
Columbia International University
01.2013 - 04.2016
Account Executive
Party Reflections Inc.
12.2011 - 05.2018
Telecommunicator
KANNAPOLIS
11.2010 - 12.2011
Tier 1 Technical Support Representative
CONNEXTIONS
06.2008 - 11.2010
Automated Logistics Specialist
ARMY NATIONAL GUARD
06.2002 - 03.2010