Excel
Nathan Byars
Hoover,AL
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Training Coordinator
Planning Center
04.2023 - Current
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Promoted continuous culture of learning by encouraging employee engagement in training opportunities.
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Provided excellent customer service, resulting in high levels of customer loyalty and retention.
Support Coordinator
Apple Inc.
05.2021 - 03.2023
- Coordinated requests from 16 departments to obtain services, advocate for client needs and resolve roadblocks.
- Referred clients to appropriate team members and organizations to meet needs.
- Worked with senior leadership to coordinate team development activities and trainings.
- Monitored company roster to keep personnel levels and databases updated.
- Exceeded goals through effective task prioritization and great work ethic.
- Prepared variety of different written communications, reports and documents.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Helped develop monthly schedules and assignments.
Team Manager
Apple Inc.
8 2017 - 05.2021
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Led employee relations through effective communication, coaching, training and development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Monitored incoming calls and provided feedback to associates to improve quality of service.
- Facilitated meetings to communicate team performance goals and results.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Monitored incoming calls and provided feedback to associates to improve quality of service
Education
Bachelor of Arts - Music Technology
University of Alabama At Birmingham
Birmingham, AL 08.2008 - 12.2012
Skills
Employee Development
Performance Management
Staff Training
Administrative Oversight
Operations management
Project support
Presentation Design
Customer Service Expertise
Software
Numbers
Keynote
Wrike
Slack
Certification
Lean Six Sigma Green Belt Certification
Accomplishments
- AppleCare Excellence Award 2014, 2017
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 16 staff members.
Additional Information
- Mentor for High school boys
Timeline
Training Coordinator
Planning Center
04.2023 - Current
Support Coordinator
Apple Inc.
05.2021 - 03.2023
Bachelor of Arts - Music Technology
University of Alabama At Birmingham
08.2008 - 12.2012
Team Manager
Apple Inc.
8 2017 - 05.2021