Nathan Carter
Montvale,VA
Summary
Motivated and detail‑oriented IT professional with hands‑on experience gained through an internship at Marvin Windows and Doors. Skilled in troubleshooting hardware and software issues, supporting end‑users, and assisting with system updates and device configuration. Known for strong problem‑solving abilities, clear communication, and a willingness to learn new technologies quickly. Looking to bring a strong work ethic and a foundation in technical support to a growing IT team. Currently pursuing formal education in Network Support to deepen technical expertise and apply practical knowledge in a professional IT environment.
Overview
18
18
years of professional experience
Work History
Training Specialist
Marvin Window & Doors
Roanoke, VA
11.2017 - Current
- Conducted training needs analysis to identify skill gaps and enhance employee performance.
- Designed and implemented engaging instructional materials tailored to diverse learning styles.
- Train-the-Trainer for PIV Class I-VII/MEWP
- Delivered training sessions on product knowledge to enhance employee expertise and customer service.
- Evaluated employee progress through performance assessments and provided constructive feedback.
- Created interactive e-learning modules to increase engagement and retention of training content.
- Trained other on how to use LMS.
Production Supervisor
Marvin Windows And Doors, Inc.
Roanoke, VA
11.2016 - 11.2017
- Conducted safety audits to ensure compliance with industry standards and regulations.
- Facilitated team meetings to discuss production targets and address concerns.
- Evaluated production workflows to identify bottlenecks and implement solutions.
- Administered performance reviews to assess team member achievements and areas for improvement.
- Resolved production issues promptly to minimize downtime and maintain output.
- Collaborated with quality assurance teams to maintain product standards.
- Implemented cross-training initiatives to enhance team versatility and coverage.
Assistant Supervisor
Marvin Windows And Doors, Inc.
Roanoke, VA
11.2013 - 11.2016
- Coordinated daily operations to ensure smooth workflow and timely completion of tasks.
- Resolved conflicts among team members effectively, fostering a collaborative work environment.
- Monitored team performance and provided constructive feedback to promote professional development.
- Collaborated with management to establish clear performance expectations and goals.
- Assisted in conducting performance reviews to evaluate employee contributions and identify growth areas.
- Promoted policy compliance by ensuring all team members adhered to safety and operational standards.
- Evaluated workflow processes and recommended adjustments to enhance efficiency.
Education
High School Diploma -
Roanoke Valley Christian
Roanoke, VASkills
- Problem-solving
- Working with technology
- Handling Customers
- Troubleshooting
- Microsoft office
- Hardware installation
- Customer service
- Microsoft 365
Accomplishments
- Train the Train on multiple PIV's.
- Virginia Western Community College Instructional Design Class.
- Created training programs to help improve employee knowledge.
- Supervised team of 30 staff members.
- IT Internship
Timeline
Training Specialist
Marvin Window & Doors
11.2017 - Current
Production Supervisor
Marvin Windows And Doors, Inc.
11.2016 - 11.2017
Assistant Supervisor
Marvin Windows And Doors, Inc.
11.2013 - 11.2016
High School Diploma -
Roanoke Valley Christian