Nathan Cervantes

Plumbing Technician

Mr. Rooter of Seattle WA

09.2015 - Current

Diagnosed plumbing issues and provided timely repair solutions for residential and commercial clients.
Installed, repaired, and maintained various plumbing systems including water heaters and drainage systems.
Collaborated with team members to streamline service delivery processes and enhance customer satisfaction.
Trained junior technicians on safety protocols and efficient plumbing techniques to improve team performance.
Managed inventory of plumbing supplies and tools, ensuring availability for efficient job execution.
Implemented preventive maintenance strategies that reduced emergency call-outs by identifying potential issues early.
Developed strong relationships with clients through effective communication, fostering trust and repeat business opportunities.
Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
Performed routine maintenance of plumbing systems in residential and commercial buildings.
Installed, repaired and maintained water, gas and sewer systems.
Minimized property damage during repair work by employing best practices in water mitigation techniques.
Ensured safety compliance by adhering to local and federal regulations while performing tasks.
Reduced callbacks by troubleshooting and diagnosing complex plumbing problems accurately.
Increased client retention with exceptional customer service and clear communication of project progress.
Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
Documented cost of plumbing repairs and kept precise records of time and material.
Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs.
Assisted colleagues in handling complex assignments or tackling challenging situations as a supportive team player.
Eliminated risks by correctly identifying potential safety hazards.
Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
Cut and drilled holes in walls to permit passage of pipes.
Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
Inspected sewers and piping systems to assess quality and condition.
Used clamps and brackets to attach pipes to walls, structures, and fixtures.
Measured, threaded, and cut materials to correct angles.
Assisted with repairs to steam, drainage, and sewer lines.

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