Nathan Chambers

Work History

Senior Instructional Systems Designer

Goldbelt, LLC.

10.2022 - Current

Delivered job analysis following principles of instructional design to offer successful mentoring.
Planned and monitored implementation of technology-based learning programs.
Designed course materials and supported implementation.
Created curricula, research topics and conceptualized course format, subject matter and presentation.
Completes analysis, design, development, and evaluation for training solutions for the Human Rights training for foreign national law enforcement agencies.
Lead the development of the Consultations Team bringing GS-13 Team Lead and 4 ISDs up to par learning all processes, procedures, and the job itself while managing the development of approximately 20 consultation development projects alone.
Portfolio manager for courses related to Law Enforcement Investigations and Management, which constituted of approximately 9 courses.
Targeted diverse learning modalities in development of new course content and training programs.
Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.

Senior Instructional Systems Designer

Alutiiq

10.2019 - 10.2022

Lead the development of the Consultations Team bringing GS-13 Team Lead and 4 ISDs up to par learning all processes, procedures, and the job itself while managing the development of approximately 20 consultation development projects alone.
Portfolio manager for courses related to Law Enforcement Investigations and Management, which constituted of approximately 9 courses.
Delivered job analysis following principles of instructional design to offer successful mentoring.
Designed course materials and supported implementation.
Analyzed and evaluated training effectiveness and program outcomes.

Senior Instructional Designer (Surge Contractor)

Edgesource

01.2020 - 12.2021

Completed the design and development of four Motion Graphic eLearning Videos for the Dept. of Homeland Security.
Designed and developed all graphics for the given portfolio.
Consulted with training leadership to determine approach and design for portfolio of Motion Graphic Videos.
Used Photoshop, Camtasia, and Storyline to create custom graphics and unique visual elements for motion graphic videos.
Created prototypes and and final motion graphic videos using Camtasia.

Senior Learning and Development Consultant

Ho-Chunk Inc.

10.2015 - 10.2019

Completed analysis, design, development, and evaluation for training solutions for the OTB, MSAU, and Navy Seabees.
Functioned as CISD team graphic designer to develop various graphics for the curriculum manager.
Design and develop graphics for various Power Point Presentations used in instructor-led training and briefings.
Partner with DS OTB leadership to analyze and determine key training and non-training solutions to prepare mid-career agents to post overseas.
Strategically build relationships and creatively establish business platforms delivering intelligent solutions and performance improvement services to the Diplomatic Service Training Center.
Completed successful design and development of Vehicle Barriers, AES Doors, Key Locks, and Firearms for non-law enforcement employees, which resulted in increased branch chief satisfaction through self-reports.
Partnered with subject matter experts to determine content for various training projects within Diplomatic Security.
Certified as an Instructor Development Course (IDC) instructor.
Taught lessons for IDC.
Completed instructor evaluations during IDC and post IDC.
Completed instructor annual evaluations.

Lead Performance Consultant (Contractor)

United States Post Office, Accenture Federal Services

08.2014 - 10.2015

Supported United States Postal Service Customer Contact Centers
Increased Customer Service Agent (CSA) (approximately 300 CSAs across all customer contact centers) coaching satisfaction sessions with managers by 65% via effective completion of needs and root cause analysis by designing and developing a manager development program
Received Association of Talent Development (ATD) Best-in-Practice Nomination for Manager Development Program
Launched and implemented the new chat service for IT customer care agents (approximately 50 initial agents) that enhanced the customer service operations
Met and exceeded sales targets and increased CSA (approximately 150 CSAs) stamp sales by 15% while the CSA stamp call type average handle time was decreased by 1 minute 15 seconds
Completed return-on-investment evaluation (Level 4 on Kirkpatrick’s and Level 5 on Phillip’s evaluation models) for the Manager Development Program (48 managers), which showed reduction in overall cost based on time spent training and retraining employees.
Evaluated current processes to develop improvement plans.
Gathered, documented, and modeled data to assess business trends.
Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
Conducted thorough reviews of operations to devise and deploy improvement strategies.
Leveraged on-site observation and personal interviews to identify team and individual strengths.

Senior Instructional Designer (Contractor)

Defense Acquisition University, DAU

01.2013 - 08.2015

Conduct analysis, design, and development based on customer requirements analysis of custom eLearning courses using DAU’s DART Training Management System
Create student learning materials that includes online simulated job aids, custom designed infographics, and online micro eLearning videos
Provide multimedia support by designing graphics for all learning material.

Lead Instructional Designer (Contractor)

Diamond Information Systems

10.2013 - 08.2014

Designed and developed Instructor-led and eLearning courses based on job task analysis.
Increased user time proficiency by 35% while integrating self-help mini lessons/videos into the proprietary Human Resource Information System.
Designed and developed Instructor-led training and eLearning lessons to train HR professionals (this training was for all end users across all government agencies using the system) in the use of proprietary Human Resource Information System.
Planned and monitored implementation of technology-based learning programs.
Developed workforce training programs to improve organizational efficiency.
Designed course materials and supported implementation.
Created curricula, research topics and conceptualized course format, subject matter and presentation.
Targeted diverse learning modalities in development of new course content and training programs.

Senior Performance Improvement Specialist & Trainer

Strayer University

12.2011 - 10.2013

Designed and developed a culturally immersive and mentoring program that increased New Employee (approximately 150 per year) On-boarding Satisfaction by 35%
Designed and developed training for non-academic management staff (approximately 500) increasing the performance outputs of both the admission officer and Financial Advisor by 15% and 20% respectively
Designed and developed an employee central learning repository that housed on-the-job toolkits as well as training resulting in the Blackboard Best Practices Award
Provided instructor-led and online learning events and conducted usability testing with end-users ensuring quality design and increasing student satisfaction (all 0perational and academic staff throughout the university) by 30%
Completed an organizational performance analysis to determine performance gaps and identify appropriate solutions, which resulted in an 80% increase in management (approximately 300 managers) correct completion of employee personal improvement plans (PIPs) and corrective action forms (CAFs), which ultimately reduced the amount of time employee relationship specialists’ coached managers on how to correctly complete PIPs and CAFs by more than 20 hours per week, per employee relationship specialist
Completed leadership impact analysis to determine skill and technical gaps, which resulted in a 15% manager (approximately 500 managers throughout the university-campus and non-campus) improvement rating on 360-degree evaluations.
Analyzed data to identify root causes of problems and recommend corrective actions.
Collaborated with stakeholders to identify business needs and data sources.
Developed customized reports, summarizing and presenting data in visually appealing format.

Lead Performance Consultant (Contractor)

Bank Of America

01.2011 - 12.2011

Managed and organized training and non-training programs for the seller job role (approximately 3,000 companywide) hence, increasing sellers Performance by 20%
Conducted needs analysis, designed training solutions and job aids therefore, bridging California employee knowledge gap for 10,000 employees
Provided positive recommendations for policy and process improvement.
Evaluated current processes to develop improvement plans.
Gathered, documented, and modeled data to assess business trends.
Reviewed internal systems and organized training plans to address areas in need of improvement.
Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
Proven ability to learn quickly and adapt to new situations.

Lead Performance Consultant (Contractor)

Eli Lilly Pharmaceuticals

07.2011 - 12.2011

Business-to-Business, Completed performance analysis for Business-2-Business (B2B) sales representatives (approximately 2,000 companywide) to identify knowledge and skill gaps
Developed core competency model for B2B sale representatives that would be used for basis of annual performance evaluations
Designed and developed a blended learning solution that included classroom and virtual learning experiences
Designed and developed all training material to include instructor guides, participant guides, and job aids.

Lead Learning and Development Consultant

Allscripts, Inc

01.2010 - 12.2010

Completed stakeholder requirements analysis to determine training scope and impact.
Developed a training strategy plan that included types of training and the target audience for each training.
Consulted with the client regarding instructional design and eLearning standards in order to develop the project standards document.
Designed and developed graphic and media development storyboards, which included instructional design principles for learning graphics and media.
Designed and developed simulations to demonstrate and practice key learning objectives for EHR systems.
Designed and developed EHR training for Meaningful Minimum Use on government regulations.
Monitored client satisfaction to ensure the learning strategy implementation provided business value across various functional roles and sites.
Monitored client satisfaction of learning program implementation and shared results with key stake holders.
Collected business partner and learner feedback to surface opportunities for improvement of existing training.

Senior Performance Improvement Consultant

DirecTV, AT&T

10.2006 - 07.2009

Completed organizational performance, gap and root cause analysis to determine factors impacting more than 10,000 call center agents’ performance for all call-types, which leveraged interviews, surveys, observations to complete each analysis.
Designed and implemented an organization news letter.
Coordinated ongoing LMS administration.
Participated on the LMS selection committee.
Managed more than 20 projects to include business objective analysis, root cause analysis, instructional design and curriculum development, and evaluation of business impact.
Provided cross-functional collaboration and consultation meetings with key business partners, vendors, learning and development team to ensure alignment between learning strategy, curriculum architecture and implementation of the learning program.
Created training implementation and strategy plan for new hire onboarding, sales and billing call types.
Led project kickoff meetings to ensure alignment from stakeholder requirement analysis.
Managed multiple projects’ budget and timeline.
Designed and develop sales realignment training initiative.
Led project design work for field operations and as a result was awarded the organizational 2008 Best in Practice award.
Increased learning and process impact by resigning on-the-job training initiatives to reduce time-to proficiency by more than 60 days.
Reduced technical call type average handle time by more than 1 minute and 30 seconds by conducting call type research and implementing a solution agents used to provide technical assistance to customers.
Analyzed existing training curriculum to determine best blended learning approaches for new learners.
Led the Spanish translation initiative for all training materials for all call-types (new hire onboarding, sales, billing, technical, and retention).

Human Resources Consultant

BJB Company

01.2006 - 11.2006

Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
Coordinated implementation of people-related services, policies and programs through departmental staff.
Liaised between multiple business divisions to improve communications.
Charged with leading the human resource function to ensure the company was up to par with organization standards as part of a company acquisition project.
Designed and developed the employee handbook.
Designed, developed, and implemented performance management framework in order to streamline business practices for upcoming merger.
Designed, developed, and implemented comprehensive safety training curriculum based on OSHA regulations.
Decreased unemployment insurance by 2.5% by completing and ensuring appropriate documentation of employee performance.
Consulted with the owner of the company on organization improvement best practices, which lead to structure and job role changes to better streamline workflow.
Managed the recruiting, onboarding, and training of all employees.
Partnered with the Safety Director on ensuring best practices for oil and gas pipeline were implemented to exceed OSHA requirements.
Implemented safety reward and recognition program that helped decrease injuries (injuries reduced the next six months by 75%) by increasing awareness of workplace hazards on construction site.
Designed and developed leadership training for project managers.

Summary

Overview

Work History

Senior Instructional Systems Designer

Senior Instructional Systems Designer

Senior Instructional Designer (Surge Contractor)

Senior Learning and Development Consultant

Lead Performance Consultant (Contractor)

Senior Instructional Designer (Contractor)

Lead Instructional Designer (Contractor)

Senior Performance Improvement Specialist & Trainer

Lead Performance Consultant (Contractor)

Lead Performance Consultant (Contractor)

Lead Learning and Development Consultant

Senior Performance Improvement Consultant

Human Resources Consultant

Education

Ph.D. - Training And Organizational Management

Graduate Certificate - Organizational Communication And Performance

Master of Science - Organizational Performance and Workplace Learning

Bachelor of Arts - Organizational Communitcation

Skills

Accomplishments

Certification

Additional Information

Affiliations

Timeline

Key Job Roles

Work Availability

Areas of Expertise

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