Nathan Chapman
San Antonio,TX
Summary
At Risebroadband, I spearheaded initiatives that significantly enhanced operational efficiency and client satisfaction, leveraging my expertise in operations management and effective leadership. My strategic guidance and ability to foster team collaboration resulted in improved service standards and a positive work environment, demonstrating a commitment to excellence and innovation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fixed Wireless/Fiber Area Lead
Risebroadband
06.2015 - Current
- Developed strong relationships with clients, ensuring high levels of satisfaction and repeat business.
- Improved customer service standards by setting clear expectations for staff members and providing ongoing support as needed.
- Implemented training programs to improve employees'' skills and knowledge, increasing overall efficiency.
- Conducted regular performance evaluations to identify strengths and areas for improvement among team members.
- Resolved conflicts within the team, ensuring smooth operations and maintaining morale.
- Optimized resource allocation across various projects by accurately forecasting staffing needs based on workload requirements.
- Championed process improvements that led to increased efficiency within the department through research, analysis, and implementation of new strategies.
- Coordinated with cross-functional teams for successful project completion and timely delivery.
- Ensured compliance with industry regulations by staying up-to-date on changes and implementing necessary adjustments within the team''s operations.
- Monitored team performance, providing feedback and coaching for continuous improvement.
- Oversaw daily operations, delegating tasks appropriately and monitoring progress to ensure timely completion.
- Fostered a positive work environment by promoting collaboration and open communication among team members.
- Communicated clearly with senior management regarding project status updates while also keeping them informed of any potential risks or concerns.
- Enhanced team productivity by implementing efficient processes and streamlining workflow.
- Collaborated with other Area Leads to share best practices and drive overall organizational success through teamwork.
- Mentored junior staff members, enhancing their professional development and fostering talent within the organization.
- Supervised various locations, enforcing high-quality standards of operation.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
- Maintained database systems to track and analyze operational data.
Education
No Degree - Communications
Santa Ana College
Santa Ana, CASkills
- Operations management
- Environmental awareness
- Influencing skills
- Logistics management
- Customer service
- Attention to detail
- Effective Leadership
- Goal setting and performance metrics
- Team building practices
- Strategic Team Guidance
- Operations improvements
- Decision-making
- Client relationship building
- Customer relations
- Team building
- Leadership development
- Action plans
- Productivity improvements
- Training and coaching
- Team development
- Staff management
- Recruiting and hiring
- Policy enforcement
- Project management
- Employee scheduling
- Conflict management
- Policies and procedures
- Contractor relationship management
- Performance oversight
- Compliance monitoring
- Project planning
- Operations oversight
- Vendor management
- Commercial awareness
- Infrastructure expansion
- Teamwork and collaboration
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Collaborated with team of 15 in the development of stokdale fiber installation.
Certification
- Texas Driver's License
- OSHA Certified
- ServSafe Food Handler's Certification
- Forklift Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Fixed Wireless/Fiber Area Lead
Risebroadband
06.2015 - Current
No Degree - Communications
Santa Ana College
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