Nathan Cherry
Cordova,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Service Manager
Asg Staffing
02.2021 - 07.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Central Referral Intake Coordinator
Aerotek
11.2020 - 02.2021
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
Customer Service Dispatcher
SMS Assist
04.2018 - 10.2020
- Served as a reliable point of contact for field technicians during emergencies or unexpected issues.
- Consistently met deadlines under pressure while maintaining attention to detail in a fast-paced environment.
- Maintained open communication channels with management, providing regular updates on dispatcher performance and operational challenges.
- Maximized resource utilization by skillfully assigning tasks based on technician capabilities and availability.
- Enhanced customer satisfaction by efficiently managing and prioritizing service calls.
Customer Service Representative
Advance Disposal And Recycling
08.2017 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Relocation
05.2017 - 08.2017
Relocated from Seattle to Chicago, took some temps job until I secured a perm position
Financial Service Specialist
Department of Social and Health Services
11.2013 - 05.2017
- Responsible for interviewing clients, and analyzing complex written/oral information
- Determine continued eligibility for financial and medical programs/food stamps and assess immediate needs in emergent situations
- Streamlined financial reporting processes for improved efficiency and accuracy.
- Conducted regular reviews of client portfolios to assess progress towards achieving established goals.
Guest Service Associate
Cedarbrook Lodge
03.2015 - 09.2015
- Greeting guests and providing exceptional customer service at the front desk
- Responsible for all gift store transactions, assisting valets when needed including airport shuttle pick up and drop off.
Guest Service Associate
Cedarbrook Lodge
07.2013 - 11.2013
- Greeting guests and providing exceptional customer service at the front desk
- Responsible for all gift store transactions, assisting valets when needed including airport shuttle pick up and drop off.
Night Auditor
Georgetown Inn
04.2012 - 07.2013
- Perform operational duties for the front desk, balancing cash drawers, running nightly reports and setting up the continental breakfast each morning
- I also served as security and maintenance for our guest.
Night Auditor/Guest Service Associate
Hotel Max
10.2011 - 04.2012
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Education
International Academy of Design and Technology
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Customer Service Management
- Time Management
- Conflict Resolution
Timeline
Service Manager
Asg Staffing
02.2021 - 07.2024
Central Referral Intake Coordinator
Aerotek
11.2020 - 02.2021
Customer Service Dispatcher
SMS Assist
04.2018 - 10.2020
Customer Service Representative
Advance Disposal And Recycling
08.2017 - 04.2019
Relocation
05.2017 - 08.2017
Guest Service Associate
Cedarbrook Lodge
03.2015 - 09.2015
Financial Service Specialist
Department of Social and Health Services
11.2013 - 05.2017
Guest Service Associate
Cedarbrook Lodge
07.2013 - 11.2013
Night Auditor
Georgetown Inn
04.2012 - 07.2013
Night Auditor/Guest Service Associate
Hotel Max
10.2011 - 04.2012
International Academy of Design and Technology
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