Nathan C. Hill
Fortson
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
31
31
years of professional experience
Work History
Service Technician
Johnson Controls
07.2021 - 01.2025
- Serviced, maintained, and diagnosed problems on various types of fire, security, access control, and CCTV systems following governing codes and standards.
- Performed inspections on fire alarm and security alarm systems to ensure proper operation and compliance with local, state, and Federal guidelines.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Production Associate
Knauf Insulation
04.2019 - 07.2021
- Operated and monitored various equipment to manufacture, process, and package fiberglass insulation
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
Non-CDL Delivery Driver
Lowe's
03.2015 - 07.2015
- Increased customer satisfaction by delivering orders on time and providing excellent service.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Coordinated with other drivers to share best practices for improved overall team performance in meeting deadlines and maintaining safety standards.
Infantryman
U.S. Army
07.1994 - 03.2015
- Progressed to the rank of Staff Sergeant while serving in a myriad of leadership positions in multiple locations around the U.S., Europe and the Middle East.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
Education
Associate of Science - Biology
Columbus Technical College
Columbus, GASkills
- Attention to detail
- Professional and courteous
- Customer service
- Equipment inspection
- Punctual and reliable
- Flexible and adaptable
- Maintenance and repair
- Teamwork and collaboration
Experience
Assisted senior leadership in the development of operational strategies for over 100 objectives., Led team through operations that provided security and force protection to several VIPs in an austere and hostile environment., Exceptional supervision and implementation of risk management procedures resulted in no injuries to personnel or loss/damage to equipment., Maintained vehicles and equipment worth in excess of 2.5 million dollars with an operational readiness rate of over 95%., Coached, trained and mentored over 150 personnel to become future leaders of the organization and strive for excellence., Assisted senior leadership in developing comprehensive training plans and scenarios resulting in highly trained and competent future leaders.
Timeline
Service Technician
Johnson Controls
07.2021 - 01.2025
Production Associate
Knauf Insulation
04.2019 - 07.2021
Non-CDL Delivery Driver
Lowe's
03.2015 - 07.2015
Infantryman
U.S. Army
07.1994 - 03.2015
Associate of Science - Biology
Columbus Technical College
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