Nathan Clemente
San Jose,CA
Summary
Shift Lead with a proven track record at 7 Leaves Cafe, specializing in elevating customer experiences and enhancing team performance. Expert in decision-making and motivational leadership, I've successfully mentored employees towards promotions, significantly boosting shift productivity. My blend of strong communication skills and customer service focus drives operational excellence and staff development.
Overview
2
2
years of professional experience
Work History
Shift Lead
7 Leaves Cafe
San Jose, CA
10.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enforced company policies and regulations with employees.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor - Mechanical Engineering
De Anza
Cupertino, CASkills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Team motivation
- Work Delegation
- Performance Improvement
- Shift leadership
- Positive Attitude
- Cash Handling
- Problem-Solving
- Team Leadership
- Strong verbal and written communication
- Customer Service Management
- Staff Training and Development
- Team Collaboration and Leadership
- Flexible Schedule
- Training Assistance
- Role Modeling
- Goal Setting and Tracking
- Assigning Work
- Motivational Leadership
- Issue Resolution
- Staff education and training
- Professional Appearance
- Client Service
- Policy and Procedure Enforcement
- Client Support
- Staff Development
Timeline
Shift Lead
7 Leaves Cafe
10.2022 - Current
Bachelor - Mechanical Engineering
De Anza
Similar Profiles
Evelynn CaoEvelynn Cao
Cashier/Barista at 7 Leaves CafeCashier/Barista at 7 Leaves Cafe
Aidan LaxaAidan Laxa
Cook at 7 Leaves CafeCook at 7 Leaves Cafe
Hailey HoangHailey Hoang
Team Member at 7 Leaves CafeTeam Member at 7 Leaves Cafe
Daniel NguyenDaniel Nguyen
Barista at 7 Leaves CafeBarista at 7 Leaves Cafe
Jessica ParedezJessica Paredez
CPA Administrative Assistant at AccountyfyCPA Administrative Assistant at Accountyfy