Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Nathan Cobb

Richmond,VA

Summary

Dynamic and results-oriented professional with extensive experience in bankiing, adept in regulatory compliance and process optimization. Excelled in enhancing operational efficiency and fostering strong customer relationships, demonstrating exceptional organizational skills and a knack for risk management. Recognized for innovative solutions and a proactive approach to overcoming challenges, significantly contributing to team performance and customer satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Deposit Operations Manager

Village Bank
Midlothian, VA
11.2024 - Current
  • Participate in cross-functional projects aimed at streamlining processes across various departments within the organization.
  • Facilitate regular employee performance appraisals by utilizing verbal critiques, written reports, and sustained review systems.
  • Identify opportunities for streamlining existing processes in order to increase efficiency.
  • Coordinate with other departments to facilitate efficient workflow processes related to deposits.
  • Coordinate the preparation of external audit materials and financial reporting.
  • Maintain relationships with external vendors to ensure the timely delivery of services.
  • Enhance job knowledge through educational opportunities.
  • Update the system frequently as necessary to keep the department operating at peak efficiency.
  • Contribute innovative ideas and solutions to enhance team performance and outcomes.
  • Demonstrate strong problem-solving skills, resolving issues efficiently, and effectively.
  • Coordinate effectively with colleagues to ensure deadlines are met and project goals are achieved.
  • Support the efficient execution of a financial institution merger.

Assistant Manager of Deposit Operations

Village Bank
Midlothian, VA
03.2022 - 11.2024
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Onboarded and mentored employees to ensure compliance with job standards.
  • Handled stressful situations with professionalism, ensuring effective conflict resolution.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Secured National Check Professional certificate through rigorous training.
  • Worked alongside ePay Solutions to host periodic discussions addressing fraud in Richmond's banking industry.

Deposit Operations Team Leader

Village Bank
Midlothian, VA
05.2016 - 03.2022
  • Provided leadership and direction to a team of 5 operations personnel.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Trained new employees on operational protocols, significantly reducing onboarding time.
  • Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
  • Identified opportunities for process optimization through automation and technology implementations.

Deposit Operations Specialist

Village Bank
Midlothian, VA
06.2012 - 05.2016
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Maintained positive working relationship with fellow staff and management.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Provided training and guidance to staff on operational procedures, policies, and regulations.
  • Resolved operational issues promptly to minimize impact on business activities.

Senior Financial Service Advisor

Village Bank
Richmond, VA
04.2011 - 06.2012
  • Facilitated inter-branch collaboration on operational improvements.
  • Reconciled cash drawers, ensuring accurate deposits and dispersals.
  • Enhanced sales by effectively communicating product information to clients.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts, and open new accounts.

Lead Teller

Wachovia Bank
Powhatan, VA
01.2010 - 04.2011

Teller

Wachovia Bank
Midlothian, VA
05.2008 - 01.2010

Education

High School Diploma -

Greensville County High School
Emporia, VA
06-2000

Skills

  • Regulatory compliance
  • Financial reporting
  • Risk management
  • Process optimization
  • Performance appraisal
  • Customer relationship management
  • Strong organizational skills

Affiliations

  • Facilitate quarterly fraud reduction meetings for participating local banks.
  • Member of Village Champions Committee (social media).
  • Participate in company sponsored volunteer opportunities.

Accomplishments

  • Employee of the Month (twice)
  • Multiple promotions over banking career span

Certification

  • National Check Professional (NCP)
  • Notary Public

References

References available upon request.

Timeline

Deposit Operations Manager

Village Bank
11.2024 - Current

Assistant Manager of Deposit Operations

Village Bank
03.2022 - 11.2024

Deposit Operations Team Leader

Village Bank
05.2016 - 03.2022

Deposit Operations Specialist

Village Bank
06.2012 - 05.2016

Senior Financial Service Advisor

Village Bank
04.2011 - 06.2012

Lead Teller

Wachovia Bank
01.2010 - 04.2011

Teller

Wachovia Bank
05.2008 - 01.2010

High School Diploma -

Greensville County High School

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