Nathan Cockerham

Regional Operations Manager

CSX/TDSI

New Boston, MI

08.2005 - 05.2023

Ensured compliance with all applicable laws and regulations regarding operational activities.
Created performance reviews for staff members based on established criteria.
Organized events such as conferences or workshops aimed at improving operational practices in the region.
Engaged regularly with vendors and suppliers to negotiate contracts or secure discounts on products or services.
Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
Assisted department heads with developing plans for upcoming projects or initiatives related to regional operations.
Developed and implemented policies and procedures to improve operational efficiency.
Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
Coordinated with other regional managers to ensure consistency in processes across multiple locations.
Analyzed financial data related to regional operations performance and prepared detailed reports for executive review.
Conducted regular meetings with staff members to discuss progress, challenges, and goals.
Provided technical guidance on the implementation of new systems and technologies in the region.
Oversaw hiring process for new employees in order to ensure compliance with company standards.
Established budgets, monitored expenses, and tracked investments in the region's operations team.
Identified opportunities for cost savings within the region's operations department through process improvements or technology upgrades.
Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
Maintained accurate records of all operational activities in accordance with company guidelines.
Developed training programs designed to enhance employee knowledge of operational processes and procedures.
Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.
Managed inventory levels within the region to ensure sufficient supplies were available at all times.
Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
Visited approximately [Number] locations weekly to ensure each location as fully functional and operating effectively.
Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
Recruited and trained [Type] employees to enable adherence to common standards and procedures.
Created reports and established processes to assist with loss prevention and budget maintenance.
Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
Improved regional processes by coming up with effective methodologies to handle customer complaints.
Supported and planned various effective marketing and sales strategies.
Evaluated proposed expenditures in context with budgetary constraints to deliver cost-effective operational results.
Coordinated equipment sales and service functions to enhance efficiency and deliver optimum customer service.
Decreased district operational overhead between branches by [Number]% while improving overall sales by [Number]%.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Created effective business plans to focus strategic decisions on long-term objectives.
Prepared staff work schedules and assigned team members to specific duties.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Mitigated business risks by working closely with staff members and assessing performance.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Implemented successful business strategies to increase revenue and target new markets.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Formed and sustained strategic relationships with clients.
Monitored progress by establishing plans, budgets and measuring results.

Overview

Work History

Regional Operations Manager

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Regional Operations Manager

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