Nathan Cockerham
Boiling Springs,MI
Overview
18
18
years of professional experience
Work History
Regional Operations Manager
CSX/TDSI
New Boston, MI
08.2005 - 05.2023
- Ensured compliance with all applicable laws and regulations regarding operational activities.
- Created performance reviews for staff members based on established criteria.
- Organized events such as conferences or workshops aimed at improving operational practices in the region.
- Engaged regularly with vendors and suppliers to negotiate contracts or secure discounts on products or services.
- Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
- Assisted department heads with developing plans for upcoming projects or initiatives related to regional operations.
- Developed and implemented policies and procedures to improve operational efficiency.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Coordinated with other regional managers to ensure consistency in processes across multiple locations.
- Analyzed financial data related to regional operations performance and prepared detailed reports for executive review.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
- Provided technical guidance on the implementation of new systems and technologies in the region.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Identified opportunities for cost savings within the region's operations department through process improvements or technology upgrades.
- Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
- Maintained accurate records of all operational activities in accordance with company guidelines.
- Developed training programs designed to enhance employee knowledge of operational processes and procedures.
- Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.
- Managed inventory levels within the region to ensure sufficient supplies were available at all times.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Visited approximately [Number] locations weekly to ensure each location as fully functional and operating effectively.
- Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
- Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Recruited and trained [Type] employees to enable adherence to common standards and procedures.
- Created reports and established processes to assist with loss prevention and budget maintenance.
- Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
- Improved regional processes by coming up with effective methodologies to handle customer complaints.
- Supported and planned various effective marketing and sales strategies.
- Evaluated proposed expenditures in context with budgetary constraints to deliver cost-effective operational results.
- Coordinated equipment sales and service functions to enhance efficiency and deliver optimum customer service.
- Decreased district operational overhead between branches by [Number]% while improving overall sales by [Number]%.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Monitored progress by establishing plans, budgets and measuring results.
Education
Capital University
Columbus, OHColumbus State Community College
Columbus, OHSkills
- Standard Operating Procedures
- Delivery fleet management
- Safety protocol
- Expense Tracking
- Facility Management
- Strategic Planning
- Outstanding communication skills
- Asset Management
- Staffing oversight
- Maintenance Scheduling
- Inventory Monitoring
- Workforce Planning
- Report writing experience
- Knowledge of performance tracking
- Compliance Management
- Forecasting
- Key Performance Indicators
- Staff Supervision
- Environmental Compliance
- Operational Efficiency
- Federal Regulations
- Customer and vendor relations
- Transportation Management
Timeline
Regional Operations Manager
CSX/TDSI
08.2005 - 05.2023
Capital University
Columbus State Community College