Nathan Collier
Columbia,SC
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
General Manager
Inakaya Watanabe
04.2021 - Current
- Leveraged technology, industry experience, and communication skills to reduce operational friction.
- Increased sales to over $1.3 million annually while cutting costs, growing through the covid pandemic.
- Maintained and shaped company culture for existing employees and new hires.
- Created inakayawatanabe.com, balanced books with Quickbooks, deployed and maintained Toast POS system, troubleshooted computers and kitchen equipment, outsourcing repairs/replacements as needed.
Insurance Representative
Teleperformance USA
11.2019 - 04.2021
- Used Microsoft Teams and Citrix VPN to communicate with fellow agents.
- Part of highest performing team, maximized company metrics while taking 70+ calls per day.
- Documented calls and transfers according to company ticketing policy.
Website Tester
TryMyUI, UTest, Userlytics
03.2017 - 11.2019
- Executed test cases to compare actual and expected outputs against acceptance criteria.
- Performed root cause analysis to detect website defects.
- Documented testing procedures for developers and future testing use.
Education
Bachelor of Science - Mathematics
Newberry College
Newberry, SC05.2015
Skills
- Customer Service
- Communication
- Zendesk, Peppermint, UVDesk, SolarWinds
- Software Deployment Management
- Hardware and Software Configuration
- Technical Support
- Switches and Routers
- Quality Assurance/Quality Control
- Software and Hardware Issues
- Microsoft Active Directory
- Technical Documentation
Certification
- Comptia A+
- Google IT Certificate
- ServSafe Manager
- P&C Insurance in South Carolina
Timeline
General Manager
Inakaya Watanabe
04.2021 - Current
Insurance Representative
Teleperformance USA
11.2019 - 04.2021
Website Tester
TryMyUI, UTest, Userlytics
03.2017 - 11.2019
Bachelor of Science - Mathematics
Newberry College
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