Nathan Connors
North Providence
Summary
Professional client service specialist with extensive experience in delivering exceptional support and solutions. Strong focus on team collaboration and achieving results, demonstrating flexibility with changing needs. Skilled in client relationship management, conflict resolution, and process optimization. Known for reliability and effective communication, consistently driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Senior Client Services Specialist
UL Solutions
09.2022 - 05.2025
- Managed client inquiries and resolved issues to enhance customer satisfaction and retention.
- Coordinated with cross-functional teams to streamline communication and project delivery timelines.
- Facilitated client onboarding processes, ensuring smooth integration of services and support.
- Analyzed client feedback to identify trends, informing service adjustments and enhancements.
- Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs.
Client Services Supervisor
UL Solutions
04.2021 - 09.2022
- Supervised client service operations to ensure high-quality customer interactions and satisfaction.
- Trained and mentored team members on best practices in client communication and issue resolution.
- Evaluated performance metrics to drive continuous improvement initiatives within the team.
- Managed escalated client issues, collaborating with various departments to achieve successful resolution.
- Led weekly team meetings to discuss challenges, share successes, and strategize solutions for service enhancement.
Client Services Specialist
UL Solutions
08.2019 - 04.2021
- Managed client inquiries and resolved issues to ensure satisfaction and retention.
- Conducted regular follow-ups with clients to assess needs and provide tailored solutions.
- Assisted in developing training materials to improve team performance and client outcomes.
- Reviewed laboratory data, report summaries, and certificates of analysis to ensure results were accurate and compliant to product's specifications prior to the delivery to clients.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
Client Services Coordinator
UL Solutions
08.2018 - 08.2019
- Organized and processed incoming client samples and maintained records.
- Resolved any sample receipt issues and communicated project deadlines to clients.
- Coordinated timely sample delivery to various internal laboratories to ensure promised turnaround times were met.
- Prepared and completed draft reports for approval prior to their release to assigned clients.
Education
Bachelor of Science - Marine Biology
University of New England
Biddeford, ME05-2017
Skills
- Data interpretation
- Customer support
- Proficient in Microsoft Office applications
- Experience in PowerBI and Power Automate applications
- Experience in Labware & StarLIMS lab database management
- Experience in Salesforce Service Cloud
Timeline
Senior Client Services Specialist
UL Solutions
09.2022 - 05.2025
Client Services Supervisor
UL Solutions
04.2021 - 09.2022
Client Services Specialist
UL Solutions
08.2019 - 04.2021
Client Services Coordinator
UL Solutions
08.2018 - 08.2019
Bachelor of Science - Marine Biology
University of New England