Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Areas of Improvement
References
Timeline
Generic

Nathan Cook

Tujunga,CA

Summary

Knowledgeable Loan Processor bringing 9 years of experience in lending and financial positions. Highly skilled in working well with people of all backgrounds to complete loan processing and customer service requirements. Adept at building loyalty and trust between Foursquare, external Lenders, and constituents. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer/constituent a positive and memorable experience. Result-oriented. Knowledgeable about wide range of Foursquare loan products and culture. Professionally works with different customers to meet individual needs and minimize data loss. Problem-solver and loyal.

Overview

8
8
years of professional experience

Work History

Loan Processor

The Foursquare Church
Glendale, CA
11.2022 - Current
  • Timely posting of all 3rd party Loans. Accurately posted P+I splits, Principal payments, fees, and misc payments.
  • Converted 3rd party portfolio process from Loan Team initiation to borrower/Lender initiation.
  • Assisted in online access project that gave us portal access with all available Lenders
  • Assisted Team with Loan processing platform and best practice.
  • Provided excellent customer service while responding promptly to inquiries from constituents, lenders and brokers.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Updated customers regularly on status of their loans throughout the processing period.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Organized loan files, updated databases, prepared general correspondence and efficiently communicated with 3rd party Lenders and Foursquare constituents.
  • Adhered strictly to company policies when completing tasks associated with loan processing duties.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Assisted borrowers with questions regarding their loans after closing.
  • Explained the various types of Foursquare loans available and advised on the best product suited for customer's needs.
  • Evaluated financial statements and contacted 3rd party institutions and Foursquare constituents to clarify details.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Informed customers of loan application requirements and deadlines.
  • Prepared reports for customers with delinquent and irreconcilable accounts.
  • Verified client financial information effectively.
  • Updated client account information and records in company databases.
  • Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
  • Researched and rectified any escalated problems related to loan processing activities.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Processed all loan mail for Loan Team. Learned Loan Team processes.
  • High diction and grammatical skills.

Loan Representative

The Foursquare Church
Glendale, CA
11.2020 - 11.2022
  • Collaborated with company teams to expedite loan approval processes.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Coordinated activities between bank personnel responsible for underwriting decisions on new loans.
  • Researched existing accounts to ensure that all necessary documents were received prior to approving a loan application.
  • Provided support to customers during the entire life cycle of their loans.
  • Assisted customers in completing loan applications and other required documents.
  • Calculated payment amounts based on interest rates, terms of the loan agreement, and other factors.
  • Facilitated communication between multiple departments within the organization as needed.
  • Ensured compliance with all applicable laws governing the origination of consumer loans.
  • Performed periodic reviews of account activity in order to detect any irregularities or suspicious activity.
  • Worked closely with internal auditor to identify and correct known issues.
  • Processed, filed, and forwarded all 3rd party loan statements to relative constituents

Scanning Operator (Intern)

The Foursquare Church (ICFG)
Glendale, CA
11.2017 - 11.2020
  • Lead both the Loan Team and Insurance Team scanning process
  • Updated databases with accurate information regarding scanned content.
  • Scanned materials using flatbed scanner, duplex scanner, or multi-function device as needed.
  • Performed daily scanning of documents and ensured accuracy of data entry into the system.
  • Processed large volumes of documents in a timely manner while maintaining high quality standards.
  • Identified opportunities for improvement within current workflow processes and provided recommendations accordingly.
  • Collaborated with IT department personnel in order to address any software or hardware issues that arose during the course of operations.
  • Adhered strictly to confidentiality requirements when handling confidential information during the scanning process.
  • Performed regular maintenance on scanning equipment to ensure optimal performance levels.
  • Researched discrepancies between physical copies of documents and their digital versions to ensure accuracy in data capture process.
  • Received training in advanced image processing techniques such as OCR.
  • Monitored quality control standards for all scanned images.
  • Ensured proper indexing of each document based on pre-defined criteria.
  • Created electronic files for various types of documents.
  • Inspected digital images for clarity and accuracy prior to storage or delivery.
  • Assisted with troubleshooting technical issues related to scanners and other equipment.
  • Maintained records of scanned documents, including date, time, and document type.
  • Adhered to safety protocols and manufacturer operation standards when operating copy equipment, protecting personnel from injury and machinery from damage.
  • Completed both jobs early and efficiently. Hired permanently based of work ethic and accuracy.
  • Learned loan process and assisted loan team in reporting, processing, mailing, and projects.

Contractor

Jefferey Field
Panguitch, UT
05.2016 - 07.2016
  • Used hand tools and power tools to complete builds.
  • Followed build procedures and work instructions to construct varied-size structures.
  • Performed rough carpentry tasks such as cutting rafters or studs for framing houses and buildings.
  • Read blueprints or technical diagrams to determine the specific materials required for each job.
  • Built concrete forms for footings and walls.
  • Framed interior walls using lumber and other construction materials.
  • Maintained inventory by providing accurate count of products.
  • Performed daily inspections and other tasks to maintain clean and safe work environment.
  • Constructed quality structures to meet prescribed time schedules and budgets.
  • Assembled scaffolding to provide safe access to elevated work areas.
  • Maintained records of all costs associated with each project, including labor expenses, material costs, equipment rentals.

Education

Associate of Applied Business - Finance

Pasadena City College
Pasadena, CA
08-2026

High School Diploma -

Crescenta Valley High School
La Crescenta, CA
06-2014

Skills

  • Customer Service
  • High diction and grammatical skills
  • Dedicated Work Ethic
  • Teamwork and Collaboration
  • Attention to Detail
  • File Management
  • Processing documents
  • Data Entry
  • Commercial Mortgage Loans
  • Sound Judgment
  • Generating Reports
  • Documentation
  • Proficient in M365 products (Outlook, Teams, Forms, Word, Excel, etc)
  • Client Relations
  • Goal-Oriented
  • Relationship building and management
  • Useful with language translation technology

Affiliations

  • Heavily involved in elder care and service.
  • History of martial arts to learn discipline.
  • Attendee of Montrose Church in La Crescenta

Accomplishments

  • Created, funded, and successfully marketed an app in 2015 at the age of 18/19.
  • Received bonus from Foursquare for excellent service to loan team during transition in 2021.
  • Learned value of man management skills due to coaching soccer.

Areas of Improvement

  • Efficient in Excel, but could grow significantly.
  • Lacking fluency in second language.
  • College degree in process. Currently attending College to further financial development and knowledge.

References

References available upon request.

Timeline

Loan Processor

The Foursquare Church
11.2022 - Current

Loan Representative

The Foursquare Church
11.2020 - 11.2022

Scanning Operator (Intern)

The Foursquare Church (ICFG)
11.2017 - 11.2020

Contractor

Jefferey Field
05.2016 - 07.2016

Associate of Applied Business - Finance

Pasadena City College

High School Diploma -

Crescenta Valley High School

Similar Profiles

CREATE PROFILE
Nathan Cook