Nathan Copeland
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Parts Test/Repair Floor Supervisor
Universal Medical Resources
05.2005 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Held team meetings to gain feedback, provide updates and set policies.
- Reduced employee turnover with hands-on leadership and coaching.
- Delegated tasks to employees to enhance productivity and workflow.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Assisted supervisor with feedback for employee performance evaluations.
- Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Collaborated with other departments to drive successful completion of assigned tasks.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Implemented cost-saving measures to reduce waste and optimize profitability.
- Developed and maintained relationships with vendors and suppliers to achieve favorable pricing and delivery times.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Evaluated work of 8 floor employees to improve performance.
Education
Associate of Applied Science - Electronics Engineering Technology
Linn State Technical College
Linn, MO05.2005
Associate of Applied Science - Industrial Electricity
Linn State Technical College
Linn, MO05.2003
Skills
- Security Standards
- Operations Oversight
- Program Monitoring
- Quality Control
- Production Targets
- KPI Monitoring
- Equipment Management
- Maintaining Clean Work Areas
- Safety Monitoring
Certification
Certified Electronics Technician
Timeline
Parts Test/Repair Floor Supervisor
Universal Medical Resources
05.2005 - Current
Associate of Applied Science - Electronics Engineering Technology
Linn State Technical College
Associate of Applied Science - Industrial Electricity
Linn State Technical College
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