Summary
Overview
Accomplishments
Skills
Timeline
Work History
Education
Certification
Nathan Cortez

Nathan Cortez

San Antonio,TX

Summary

Have had different jobs that have all taught the value of employees, teamwork and time management. The highly experienced background comes from being malleable. Dedicated Security Professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience
6
6

Certifications

Accomplishments

  • Collaborated with team of 70 Security officers in the development of USAF VC-25B and the maintenance of USAF VC-25A and USAF E4B.
  • Collaborated with Boeing, Department of Defense, United States Air Force and the Presidential Airlift Group to ensure the everyday safety and security of their multi-billion dollar aerospace assets.

Skills

  • Asset Protection
  • Security Regulation Enforcement
  • Search and Seizure
  • Security Team Coordination
  • Crisis Situations
  • Federal and State Regulation Compliance
  • Medical Emergency Response
  • Law Enforcement Collaboration
  • Defensive Strategies
  • Weapons Protection
  • Motor Vehicle Escort
  • Restricted Area Protection
  • CPR Certified

Timeline

Shift Supervising Security Officer - Allied Universal
11.2021 - Current
Product Sales Representative - TZ Financial LLC
03.2021 - 09.2021
Night Auditor - Vail Resorts
02.2020 - 03.2021
Ticket Scanner - Vail Resorts
11.2019 - 02.2020
Security Officer - JL Bar Ranch, Resort and Spa
07.2019 - 11.2019
Market Manager - Bird Rides LLC/Populus Group
09.2018 - 01.2019
Security Officer - GLOBAL SOURCE SOLUTIONS
02.2017 - 09.2018
In-Seat Server - Levy Restaurants
09.2016 - 02.2017
South San Antonio High School - High School Diploma,

Work History

Shift Supervising Security Officer

Allied Universal
San Antonio, TX
11.2021 - Current
  • Ensuring that all security protocols and systems comply with NISPOM requirements
  • Have intermediate computer skills to operate innovative, wireless technology at client specific sites
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Ability to handle crisis situations at client site, calmly and efficiently
  • Respond to and assess security alarms or emergency alarms, emergency situations, medical aid, fires, oxygen deficiency alarms, first responder; secure classified information, escort visitors and contractors, secure ingress and egress situations
  • Preserve order and enforce rules, regulations and directives for viability of site and safety of personnel, equipment and sensitive information
  • Report safety concerns, security breaches and unusual circumstances, both through written and verbal means
  • Know site-specific operations performance manuals and post orders
  • Conduct personal sweeps in closed areas; monitor prohibited items in certain areas
  • Work in various environments such as cold weather, rain/snow or heat
  • Occasionally lift or carry up to 40 pounds
  • Climb stairs, ramps, or ladders occasionally during shift
  • Stand or walk on various surfaces for long periods of time
  • Licensed professional security officer for 2 years
  • Greeted vendors and visitors at arrival
  • Performed inspections of guests as necessary
  • Patrolled parking lot
  • Attended all physical security meetings
  • Ability to immediately understand surroundings

Product Sales Representative

TZ Financial LLC
Silverthorne, CO
03.2021 - 09.2021
  • Advising customers on suitable products based on their needs, preferences, budgets, and reactions to different assortments of products
  • Keeping abreast of new products on market as well as latest industry trends through trade shows and research
  • Processing customers' payments using Point of Sale (POS) system
  • Ensuring that storefront is clean and well-organized at all times
  • Educating customers on safe use of their selected products
  • Correctly weighing, packaging, and labeling products as required
  • Checking customers' identification documents to verify legal age
  • Taking inventory of products and ensuring that sales floor is adequately stocked.

Night Auditor

Vail Resorts
Breckenridge, CO
02.2020 - 03.2021
  • Initially hired as valet February 2020 then transferred after furlough due to Covid-19
  • Valet duties:
  • Greet and welcome guest to establishment and offer professional valet services
  • Accommodate guests by opening doors and assisting with luggage or other heavy items
  • Direct traffic in parking area as needed and assist guests in entering and leaving parking lot
  • Collect and accurately label keys belonging to guests to ensure their proper return
  • Park guests' vehicles in predetermined areas within parking lot, following all traffic laws
  • Operate vehicles safely and responsibility
  • Organize and file paperwork regarding guests' vehicles and daily transactions
  • July 2020 accepted offer for another position
  • Night Auditor for Gravity Haus/Vail Resorts
  • Greet after hour guests upon arrival, check them in and provide them with any information needed to enjoy their stay
  • Process invoices, post checks to vendors and distribute employee checks
  • Respond to guest complaints, requests and emergencies
  • Reconcile all accounts at end of day
  • Verify that all EOD work has been performed by other departments
  • Schedule guest wake-up calls and reservations for following day
  • Respond to guest inquiries, concerns and complaints as needed
  • Answer phones and place reservations

Ticket Scanner

Vail Resorts
Vail, CO
11.2019 - 02.2020
  • Worked outside in adverse weather conditions for up to 8 hours
  • Responsible for resolution of guest issues and assisting Team Lead in service recovery
  • Scan and visually check each ticket/ pass for validity
  • Assists in training of employees to provide high level of proactive guest service; coaches and mentors employees and enforces company and departmental policies including grooming and appearance, proper guest engagement, ensuring every guest is scanned, and other job performance aspects as applicable
  • Responsible for ensuring clean, safe, and presentable work environment
  • Promotes and ensures safety in participation and completion of all job duties
  • Troubleshoots and ensures proper functionality of scanning equipment
  • Assists in daily operation, including opening and closing of all base area operations
  • Assists in building and maintaining safe and presentable work area.

Security Officer

JL Bar Ranch, Resort and Spa
Sonora, TX
07.2019 - 11.2019
  • Excellent attention to detail during emergency situations
  • Followed all security and safety regulations
  • Conducted hourly dispatch reports
  • Monitored security surveillance equipment
  • Performed effective crowd control for concerts
  • Two years of security experience
  • Unarmed Security Officer
  • Ensured guest's safety and address their concerns
  • Provide "guest first" environment.

Market Manager

Bird Rides LLC/Populus Group
San Antonio, TX
09.2018 - 01.2019
  • Use Bird's mobile technology to identify operating areas requiring attention
  • Inspect respective service areas and identify vehicles which need to be repositioned, retrieved or repaired
  • Operate cargo-bikes or e-bikes to attend to operating areas requiring attention & utilize provided toolkit to address minor repairs on the Bird vehicles
  • Respond to management requests to attend to specific vehicles within tight time frames
  • Coordinate with local Bird operations team to ensure scooters are distributed throughout city in right place at right time for riders
  • Collecting and rebalancing scooters gathered at popular destination points or scooters that are improperly parked
  • Other responsibilities include maintaining fleet cleanliness and optimal placement, distribution of scooters, simple field repairs & diagnostics (turn signals, lights, etc.)
  • Be brand ambassador and positively exhibit/share safe riding practices with community.
  • Built brand awareness in local market and increased penetration with proactive strategies
  • Liaised between senior management and front-line team members to implement effective changes and revitalize market growth

Security Officer

GLOBAL SOURCE SOLUTIONS
San Antonio, TX
02.2017 - 09.2018
  • Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
  • Obtains help by sounding alarms
  • Prevents losses and damage by reporting irregularities; informing violators of policy and procedures;restraining trespassers
  • Controls traffic by directing drivers
  • Completes reports by recording observations, information, occurrences, and surveillance activities;interviewing witnesses; obtaining signatures
  • Maintains environment by monitoring and setting building and equipment controls
  • Maintains organization's stability and reputation by complying with legal requirements
  • Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
  • Contributes to team effort by accomplishing related results as needed
  • Licensed professional security officer for 2 years
  • Maintained daily log of activity within every hour

In-Seat Server

Levy Restaurants
San Antonio, TX
09.2016 - 02.2017
  • Serving guests concessions to their seats who are attending games, concerts and other events
  • Handled high volume of customers regularly
  • Worked at Arena
  • Took and memorized orders
  • Served food
  • Checked on guests frequently
  • Processed transactions
  • Cleaned and sanitized restaurant and bar
  • Ability to interact with guests in order to assure guest satisfaction
  • Provide guests with personal service and attention to detail that will exceed their expectations
  • Serve food, soda, water, wine, draft beer, and bottled beer
  • Support service staff by clearing/cleaning tables and running food
  • Performs opening, closing, and side work duties as assigned.

Education

High School Diploma -

South San Antonio High School, San Antonio, TX
08.2010

Certification

  • Level 3 Security License (Armed) - 2 years
  • Level 2 Security License (Unarmed) - 2years
  • Top Secret Clearance, Department of Defense - Lifetime
  • PATH Training - 3 years
  • OCAT Training - 3 years
  • CPR/AED Training - 2 years

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Nathan Cortez