Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Cottee

Anchorage,AK

Summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

10
10
years of professional experience

Work History

Practice Director

Alaska Retinal Consultants
06.2023 - Current
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Clinical Manager/Valley Market Manager

Capstone Family Medicine
07.2022 - 06.2023
  • Oversee operations for 3 clinics on a daily basis and monitor their productivity.
  • Identified opportunities to improve clinical practices, devised strategies and implement plans to increase patient care standards and enhance operational procedures.
  • Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve their understanding of medical equipment and care best practices.
  • Working with other team leaders to develop nursing staff through education, evaluation, performance management, and competency improvement.
  • Communicated with patients, asked appropriate questions, and employed active listening to determine the best care.
  • Provide ongoing case management to patients to implement an appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Selected, promoted, and terminated staff members.
  • Effectively promote the growth of the company in the community.
  • Manage provider needs and fix any issues related to their operational workflow.

Operations Manager

Blood Bank Of Alaska
07.2020 - 07.2022
  • Manage operations for my teams all across Alaska.
  • Uphold strict FDA guidelines in daily operations and training of new employees.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Directed initiatives to improve the work environment, company culture, or overall business strategy.
  • Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
  • Negotiated contracts with vendors and suppliers to obtain the best pricing and terms.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Family Health Manager

Cook Inlet Tribal Council
03.2019 - 06.2020
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Organized and directed worker training programs to resolve personnel problems, hire new staff, and evaluate employee performance.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching, and patient satisfaction.
  • The program had a list of participants that would be over 200 families each month.

Brand Ambassador Team Lead

Premium Retail Services Inc
02.2018 - 05.2019
  • Provided exceptional customer service to drive satisfaction.
  • Collaborated with the marketing team to create and implement promotional campaigns.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Reviewed and implemented new company initiatives and executed product activations.
  • Educated trade and distributor partners regarding brand benefits, products, and services.
  • Monitored customer preferences to determine the focus of sales efforts.
  • Collaborated with local field sales to promote brand awareness and sales results.

Phlebotomist III

Quest Diagnostics
01.2014 - 01.2018
  • Reviewed and processed requisitions for laboratory tests.
  • Organized daily work based on collection priority.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Verified patients' identification for proper sample collection.
  • Provided guidance and support to laboratory personnel.
  • Assisted in training and onboarding new phlebotomists.

Education

Master Healthcare Administrations -

Louisiana State University At Shreveport
Shreveport, LA
04.2023

Bachelor of Science - Health Management And Clinical Assistance

University of Alaska Anchorage
Anchorage, AK
05.2019

Skills

  • Treatment Options
  • Workplace Safety
  • Past Due Account Management
  • Computerized Time Management Systems
  • Patient Flow
  • Medical Procedure Knowledge
  • Staff Development
  • Time Management
  • Systems Implementations
  • Mergers and Acquisitions Knowledge
  • Multi-Unit Operations Management
  • Planned Equipment Constraints
  • Organizational Goal Development
  • Problem Identification

Timeline

Practice Director

Alaska Retinal Consultants
06.2023 - Current

Clinical Manager/Valley Market Manager

Capstone Family Medicine
07.2022 - 06.2023

Operations Manager

Blood Bank Of Alaska
07.2020 - 07.2022

Family Health Manager

Cook Inlet Tribal Council
03.2019 - 06.2020

Brand Ambassador Team Lead

Premium Retail Services Inc
02.2018 - 05.2019

Phlebotomist III

Quest Diagnostics
01.2014 - 01.2018

Master Healthcare Administrations -

Louisiana State University At Shreveport

Bachelor of Science - Health Management And Clinical Assistance

University of Alaska Anchorage

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Nathan Cottee