Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Couey

Nathan Couey

Wichita,KS

Summary

Knowledgeable and dedicated individual with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Very organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Freight Supervisor

Capstone Logistics LLC.
03.2022 - 04.2024
  • Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
  • Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
  • Implemented safety protocols to minimize workplace accidents, ensuring a secure work environment for all employees.
  • Led and trained 8 employees in 2023.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Printed receipts and billing paperwork for outgoing truck drivers.
  • Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
  • Loaded and unloaded trucks.
  • Lifted and moved items weighing 50+ pounds multiple times per shift.
  • Used pallets, straps and load bars to secure freight for transport.
  • Enhanced team performance by providing ongoing training, support, and feedback to associates.
  • Inspected trailers before loading and after unloading, checking for unsecured items and missed cartons.

Front Desk Supervisor

Tru By Hilton
02.2020 - 01.2022
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Collected room deposits, fees, and payments.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Education

High School Diploma -

Circle High School
Towanda, KS
05.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Money handling abilities
  • Complaint Handling
  • Scheduling
  • Heavy Equipment Operation
  • Valid Driver's License
  • Safe Equipment Operation
  • Safety Compliance
  • Heavy Lifting
  • Following Directions
  • Good Judgement
  • Team Leadership

Timeline

Freight Supervisor

Capstone Logistics LLC.
03.2022 - 04.2024

Front Desk Supervisor

Tru By Hilton
02.2020 - 01.2022

High School Diploma -

Circle High School

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Nathan Couey