Nathan Crump
Centerton
Summary
Seeking a full-time role that offers professional challenges and allows the utilization of interpersonal skills, effective time management, and problem-solving expertise. Possessing strong analytical, communication, and teamwork skills with a proven ability to adapt quickly to new environments. Eager to contribute to team success and continue professional skill development. Bringing a positive attitude, a commitment to continuous learning and providing a valuable asset.
Overview
13
13
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
02.2012 - 11.2018
- Transportation Security Administration
- Serve in a high stress environment while safeguarding Americas transportation infrastructure to ensure freedom of movement for people and commerce
- Diffuse situations by adjusting behaviors or deescalating
- Identify security vulnerabilities
- Able to detect unusual behavior to decide of possible threats
- Screen passengers and baggage looking for potential threats based on a Standard Operating Procedure
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
Master Transportation Security Officer-Security Training Instructor
Department of Homeland Security
11.2018 - 02.2020
- Transportation Security Administration
- Training newly hired Transportation Security Officers (TSO) in all aspects of their position within the established guidelines set by Homeland Security
- Teach additional training courses to all levels of Security Officers as developed by Homeland Security
- One on one and classroom training
- Test comprehension and retention of skills
MEDICAL SUPPORT ASSISTANT
Department of Veteran Affairs
02.2020 - 04.2022
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Provided exceptional customer service to military veteran patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
TRANSPORTATION ASSISTANT
Department of Veterans Affairs
04.2022 - 11.2023
- I was responsible for processing veteran's beneficiary travel mileage, lodging, and meals claims using the Beneficiary Travel Self Service online System (BTSSS) while adhering to regulations and policies set by congress to determine eligibility and mileage reimbursements.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner both on the phone and in person interactions.
- Supported team members by providing essential administrative assistance during peak periods or staff absences.
- Contributed to team success through consistent collaboration with other Transportation Associates and management.
LEAD TRANSPORTATION ASSISTANT
Department of Veterans Affairs
11.2023 - Current
- Effectively lead a short staffed 4-person BT (Beneficiary Travel) Office to achieve a top Travel Office within the region.
- Monitor clerk productivity daily, advise them of their inefficiencies and offer tips to process claims faster.
- I have developed a schedule for staff that is broken down by month, week, and day so each person will know where to perform their duties.
- I am responsible for training new employees on all beneficiary travel aspects as well as keeping new and current employees up to date on all department updates.
- As a Lead Transportation Assistant my additional duties include ensuring all transportation assistants have adequate veteran travel claims to process daily, maintain an excel spreadsheet for the Mobility Manager entailing total weekly claims. I also ensure veteran’s phone calls are returned on a daily basis and maintain close communication with my supervisor and mobility manager by messaging, email, and phone to ensure the travel office runs smoothly so veteran's receive travel compensation on a routine and timely basis.
Education
MBA - Business Administration
Southern Nazarene University
Bethany, OK12-2006
Bachelor of Science - Cyber Security
Southern Nazarene University
Bethany, OK09-2022
Skills
- Communication
- Teaching
- Critical Thinking
- Work Ethic
- Team Work
- Excel
- PowerPoint
- Word
- Outlook
- Customer service and assistance
- De-escalation techniques
Awards
Employee of the Quarter 2019 Chosen over several nominees from four airports., Employee of the Year Finalist 2018 Chosen to be state representative for the National award.
Timeline
LEAD TRANSPORTATION ASSISTANT
Department of Veterans Affairs
11.2023 - Current
TRANSPORTATION ASSISTANT
Department of Veterans Affairs
04.2022 - 11.2023
MEDICAL SUPPORT ASSISTANT
Department of Veteran Affairs
02.2020 - 04.2022
Master Transportation Security Officer-Security Training Instructor
Department of Homeland Security
11.2018 - 02.2020
Transportation Security Officer
Department of Homeland Security
02.2012 - 11.2018
MBA - Business Administration
Southern Nazarene University
Bachelor of Science - Cyber Security
Southern Nazarene University
Similar Profiles
Ahmad PringleAhmad Pringle
Intern at Department of Homeland Security (Homeland Security Investigations)Intern at Department of Homeland Security (Homeland Security Investigations)
Scott WigginsScott Wiggins
Branch Chief, Emergency Communications Division at Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland SecurityBranch Chief, Emergency Communications Division at Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland Security
Gianni JohnsGianni Johns
Lead Strategic Communications Specialist (Contract at Department of Homeland Security - Cybersecurity Infrastructure Security Agency (CISA)Lead Strategic Communications Specialist (Contract at Department of Homeland Security - Cybersecurity Infrastructure Security Agency (CISA)
CINDY M. WENDLINGCINDY M. WENDLING
Puerto Rico Disaster mental health responder- (Short-term deployment) at Colorado Department of Public Health and Environment (CDPHE)/Colorado Department of Homeland Security and Emergency ManagementPuerto Rico Disaster mental health responder- (Short-term deployment) at Colorado Department of Public Health and Environment (CDPHE)/Colorado Department of Homeland Security and Emergency Management
David PawlaczykDavid Pawlaczyk
Associate at WalmartAssociate at Walmart