Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Dagadu

Silver Spring,United States

Summary

I am a hardworking, dedicated, and dependable customer service professional with over 6+ years of experience in multiple industries including, retail and food seeking a remote call center position to utilize substantial skills and experience to provide a satisfactory customer experience. I have an interest in media, specifically video production, entertainment, voice acting, and social media management. Hobbies include exercise, cooking, photography, and practicing the drums. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

13
13
years of professional experience

Work History

Retail Sales Associate

H&M
01.2023 - 05.2023
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Server

Gyuzo Japanese BBQ
06.2022 - 08.2022
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • excellent customer service skills and the ability to exceed customer expectations
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Barista / Cashier

Starbucks
01.2022 - 06.2022
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Consider yourself a "people person," and enjoy meeting others
  • Love working as a team and appreciate the chance to collaborate
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Host/Restaurant Server

Bonchon Chicken
04.2021 - 01.2022
  • Assisted managers with quickly resolving service- and food-related issues.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Answered customer questions about hours, seating, and menu information.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Host/Restaurant Team Member

Jinya Ramen Bar
05.2010 - 03.2021
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Restaurant Busser

Kpot Korean BBQ & Hot Pot
06.2019 - 09.2019
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues.
  • Worked well in diverse team settings by partnering with others to complete tasks.

Cashier/Customer Service Representative

Jc Penny
03.2017 - 12.2017
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Upsold additional products and services to customers, increasing revenue.

Education

Bachelor of Arts - Psychology

University of Maryland - Baltimore County
Baltimore, MD
05.2024

High School Diploma -

Wheaton High School
Silver Spring, MD
05.2019

Skills

  • Customer Assistance
  • Teamwork and Collaboration
  • Independent Judgement
  • Flexible Schedule
  • Time Management
  • Interpersonal and Written Communication
  • Conflict Resolution
  • Tech Savvy
  • Adaptability
  • Emotional Intelligence
  • Organization
  • Project Management
  • Cultural Literacy
  • Critical Thinking
  • Video Conferencing
  • Expertise In Technical Writing

Timeline

Retail Sales Associate

H&M
01.2023 - 05.2023

Server

Gyuzo Japanese BBQ
06.2022 - 08.2022

Barista / Cashier

Starbucks
01.2022 - 06.2022

Host/Restaurant Server

Bonchon Chicken
04.2021 - 01.2022

Restaurant Busser

Kpot Korean BBQ & Hot Pot
06.2019 - 09.2019

Cashier/Customer Service Representative

Jc Penny
03.2017 - 12.2017

Host/Restaurant Team Member

Jinya Ramen Bar
05.2010 - 03.2021

Bachelor of Arts - Psychology

University of Maryland - Baltimore County

High School Diploma -

Wheaton High School

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Nathan Dagadu