Nathan Dalton
Lucasville
Summary
Dynamic Pharmacy Manager with extensive experience at Holbrook's Hometown Pharmacy, excelling in training and mentoring staff while enhancing operational efficiency. Proven track record in regulatory compliance and quality assurance, successfully implementing policies that improved patient care and safeguarded inventory. Committed to fostering teamwork and delivering exceptional service in fast-paced environments.
Highly skilled and enthusiastic professional with more than 13 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Holbrook's Hometown Pharmacy
02.2022 - Current
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed policies and procedures for effective pharmacy management.
Pharmacy Manager
Smith's Pharmacy
02.2012 - 02.2022
- Collaborated with store manager to maintain daily operations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Successfully negotiated client contract renewals to create increased revenue.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed policies and procedures for effective pharmacy management.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
High School Diploma -
Valley High School
Lucasville, OH05-2000
Skills
- Training and mentoring
- Pharmacy operations management
- Inventory and restocking
- Drug utilization review
- Insurance billing
- Medication ordering
- Quality assurance
- Medication dispensing
- Loss prevention management
- Personnel management
- Policy enforcement
- Direct patient care
- Inventory control
- Workflow optimization
- Drug inventory management
- Professional ethics
- Operations management
- Team building
- Staff management
- Regulatory compliance
- Staff training
- Employee management
- Quality assurance controls
Certification
- Certified CpHT, Nationwide - 2012-present
Timeline
Pharmacy Manager
Holbrook's Hometown Pharmacy
02.2022 - Current
Pharmacy Manager
Smith's Pharmacy
02.2012 - 02.2022
High School Diploma -
Valley High School