Nathan Dandar
Portland,OR
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects. Strong team player with good multitasking skills, organized nature, and strong attention to detail.
Overview
21
21
years of professional experience
Work History
Sr. QA Analyst
Smarsh, Inc.
2014.06 - 2020.12
- Debugged code and located root causes of problems by reviewing configuration files and logs.
- Created test cases and test scripts to maintain cohesive team approach to product development.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Developed and maintained quality assurance procedure documentation.
- Monitored services and supporting systems, making sure each met all reliability and performance standards.
Audit Specialist
Smarsh, Inc
2012.06 - 2014.06
- Acted as company's main point of contact regarding data discovery requests for legal, governmental, or compliance-related audit cases.
- Worked to streamline data discovery, export, and delivery workflows to reduce turnaround time for critical audit requests.
- Led data export team and trained others on system use.
Support Technician I / II / TAM
Smarsh, Inc
2010.08 - 2012.06
- Responded to a wide range of technical requests from end-users in Tier I, Tier II, and Technical Account Manager roles and patiently walked individuals through troubleshooting tasks.
- Maintenance of company customer-facing Exchange and IMAP email servers.
- Set up and troubleshoot transfer and archiving of data for over 80 different communication types for compliance requirements.
- Monitored systems in operation such as company ingestion services' health.
- Acted as a single point of contact for escalated support services for larger clients who were assigned to me.
Desktop Support Analyst
Day & Zimmermann
2007.10 - 2009.06
- Provide complete desktop tech support at the corporate Philadelphia office as well as all remote offices nationwide.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Respond to and resolve helpdesk tickets generated by BMC Service Desk helpdesk software.
- Order and maintain employees’ cellular phones and BlackBerry devices including administration of BlackBerry Enterprise Server.
- Provide administration for Active Directory user accounts and groups.
- Maintain Nortel voicemail server accounts.
Desktop Support Lead
St. Joseph's Hospital
1999.09 - 2006.06
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed, configured and maintained computer systems and network connections.
Education
High School Diploma -
American School
Skills
- Atlassian Jira & Confluence
- Apache ZooKeeper
- Git
- SVN
- Jenkins
- IIS
- Test case development
- Root Cause Analysis
- Agile Methodology
- SQL
- Web, Windows, and Linux testing
- Software Development Lifecycle
- User Acceptance Testing
- Test script writing
- Audit processes
Timeline
Sr. QA Analyst
Smarsh, Inc.
2014.06 - 2020.12
Audit Specialist
Smarsh, Inc
2012.06 - 2014.06
Support Technician I / II / TAM
Smarsh, Inc
2010.08 - 2012.06
Desktop Support Analyst
Day & Zimmermann
2007.10 - 2009.06
Desktop Support Lead
St. Joseph's Hospital
1999.09 - 2006.06
High School Diploma -
American School
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