Nathan Daniel
Peachtree City,GA
Summary
Dynamic customer service professional with a proven track record at NexRep, excelling in conflict resolution and sales. Adept at utilizing CRM software to enhance customer satisfaction and streamline communication. Recognized for developing strong relationships and delivering personalized solutions, driving significant improvements in service delivery and operational efficiency.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
NexRep
01.2024 - Current
- Resolved customer inquiries efficiently through diverse communication channels, enhancing overall customer satisfaction.
- Utilized CRM software to track customer interactions and ensure timely follow-ups on outstanding issues.
- Provided accurate product information and support, assisting customers in making informed purchasing decisions.
- Collaborated with team members to develop strategies for improving service delivery and operational efficiency.
Customer Sales Representative
SelectQuote
07.2023 - 01.2024
- Developed strong product knowledge to assist customers in making informed purchasing decisions.
- Managed customer inquiries effectively, ensuring timely and accurate responses to enhance satisfaction.
- Provided personalized sales solutions by assessing customer needs and recommending appropriate products.
- Utilized CRM software to track interactions, streamline communication, and maintain customer relationships.
Sales Representative
Carter Water Home Solutions
01.2023 - 07.2023
- Developed strong customer relationships through effective communication and follow-up strategies.
- Executed sales strategies to meet daily targets and enhance product visibility in retail environments.
- Traveled to potential clients homes to conduct demonstrations and close sales.
- Collaborated with team members to optimize inventory management and improve stock availability.
Education
Bachelor of Science - Exercise Science
Georgia College And State University
Milledgeville, GA12-2021
Associate of Science - Biology
Georgia Military College
Fayetteville, GA05-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Sales
- Call center experience
- Conflict resolution
- Complaint resolution
Timeline
Customer Service Representative
NexRep
01.2024 - Current
Customer Sales Representative
SelectQuote
07.2023 - 01.2024
Sales Representative
Carter Water Home Solutions
01.2023 - 07.2023
Bachelor of Science - Exercise Science
Georgia College And State University
Associate of Science - Biology
Georgia Military College
Similar Profiles
John KerlickerJohn Kerlicker
Inbound Sales Agent at NexrepInbound Sales Agent at Nexrep
Meghan HancockMeghan Hancock
Remote Customer Service at NexRepRemote Customer Service at NexRep
Deborah HancockDeborah Hancock
Customer Services Representative at NexRepCustomer Services Representative at NexRep
Rob BexleyRob Bexley
Electrical Engineering Intern at Cooper Lighting SolutionsElectrical Engineering Intern at Cooper Lighting Solutions
Melanie ColemanMelanie Coleman
Residential Cleaner at Mel's Helping HandsResidential Cleaner at Mel's Helping Hands