Detail-oriented Claims Associate with over 20 years of experience in claims processing, regulatory compliance, and customer communication. Proven ability to enhance customer satisfaction and streamline operations for efficient claim evaluations.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Claims Associate
State Farm Insurance Inc
Dunwoody, Georgia
05.2006 - Current
Evaluated and processed insurance claims according to company policies and industry standards.
Processed insurance claims accurately, ensuring efficiency in operations.
Assisted claimants, providers and clients with problems or questions regarding claims.
Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
Processed payments for approved claims in a timely manner, adhering to established payment schedules and procedures.
Managed asset recoveries for claims, including salvage, and subrogation.
Ensured compliance with applicable laws and regulations governing insurance industry practices.
Guided clients through the claims process, enhancing customer understanding and satisfaction.
Education
Business Administration
University of San Diego
Skills
Claims processing and evaluation
Compliance adherence
Effective communication
Problem resolution
Attention to detail
Certification
Licensed to handle auto insurance claims in CT, DE, GA, NH, OK, SC, TX, VT, WY