Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Nathan Decker

Mesa,AZ

Summary

I am a highly experienced IT professional with a successful track record across diverse IT domains. My specialization includes ERP and CRM, broader enterprise applications, and SaaS architecture, platforms, integration & implementation. I excel in managing end-to-end IT projects and have earned recognition as an efficient Project Management Practitioner. I am a strong advocate for teamwork and collaboration to drive organizational success.

I excel in consistent planning, prioritization, and well-organized implementation, leveraging ongoing training and mentorship. My consulting background spans multiple verticals, and I maintain an unwavering 'can-do' attitude, ensuring alignment with organizational goals, vision, and strategy.

My dedication lies in implementing, integrating, administering, maintaining, and supporting robust IT strategies and efficient business processes. I am skilled at navigating the ever-evolving IT landscape, identifying technology solutions that align with organizational objectives, and continuously enhancing IT vision, roadmap, and strategy to drive success. This is my commitment, my work, and my passion!”

Overview

27
27
years of professional experience

Work History

DIRECTOR OF IT

ER2
Mesa, AZ
07.2022 - 03.2023
  • Managed IT department and operations negotiated new contracts, solution-based budgeting, stabilized lacking standards and processes
  • Created comprehensive strategy to move the company forward on a structured SaaS platform to include upgraded ERP, CRM, eCommerce, WMS, Inventory, SCM & Logistics—replacing existing disparate/siloed applications, custom in-house apps and spreadsheets
  • Implemented a new ERP/CRM/WMS/HCM comprehensive strategy, roadmap and implementation plan
  • Developed detailed project plans & facilitated cross-functional teams using Asana, Slack and Jira
  • Created and maintained departmental budgets, timelines, resource allocations, vendors and consultants
  • Championed actionable solutions and strategies addressing constant inaccuracy of data, lack of actionable reporting, standardization, best in class processes & procedures
  • Conducted special projects, managed IT PMO and implementation of new IT platforms, processes and initiatives
  • Directed Service Desk & Support Teams, 150+ employees including significant outside client base roster
  • Introduced data flow, controls and integrity, single source of truth, combined with significant IT budget cost reductions
  • Championed actionable solutions and strategies addressing constant inaccuracy of data, lack of actionable reporting, standardization, proven best in class processes, procedures and platforms.

CONSULTANT / PROJECT MANAGER

Independent Contracting
Mesa, AZ
04.2020 - 08.2022
  • Managed clients administering, maintaining, implementing, and troubleshooting application-specific ERP/CRM development work, including project management, integrations, customizations, reporting/metrics/KPI management & new project initiatives
  • Provided SME support and technical expertise for network management/diagnostics, cloud services, management, implementation, and overall infrastructure
  • Administered and provided consulting services for virtualization, VoIP, DRP, BR and best practices
  • Implemented system mods, customizations & ran incident support and troubleshooting across Dynamics SL, GP, AX, Sage Intacct, D365 F&O, Procore, Power BI and other platforms
  • SQL DBA & development work to support existing architectures, schemas, integrations, and reporting needs
  • Focusing on ERP, CRM, Reporting, Metrics, KPI’s, Data Flow & Integrity, BI.

VP OF TECHNOLOGY

Weifield Group Contracting
Centennial, CO
09.2017 - 03.2020
  • Managed all aspects of IT, 18 servers, vendor management, package selection, staffing, P&L, process change management, training, reporting, desktop support, telecom (VoIP, mobile, all field devices and communications)
  • Implemented, upgraded and administered all ERP functions, customizations and add-ons (Dynamics SL, Intacct)
  • Implemented a new ERP (Sage Intacct); trained and led project teams; core focus around GL and financials migration/clean-up, job costing, accurate BI, reporting and analytics
  • Implemented D365 for Sales (CRM), implemented marketing campaigns, trained users, developed business rules and sales reports
  • Implemented a new Construction Management System (Procore), including job/project management, time entry, job coding, financials, CAD & design, compliance and reporting
  • Implemented MS Teams and MS Power BI across the organization, migrated all physical servers to VMware
  • Built out ITSM/ITAM platform and functionality, directed the IT Support Desk, mentored analysts and technicians
  • Implemented, upgraded, and administered ERP customizations, and add-ons (Dynamics SL, Sage Intacct)
  • Implemented Criterion HCM across entire organization, including payroll, benefits, annual reviews, goals, knowledge management, LMS, doc management, etc
  • Integrations into Dynamics SL and Sage Intacct.

PMO DIRECTOR / SENIOR PROJECT MANAGER

Thomson Reuters - Legal
Huntington Beach, CA
03.2016 - 09.2017
  • Managed & implemented D365 CRM & ERP projects for legal firms of 1,000+ lawyers and associates; customized solution offerings, 3rd party integrations and proprietary Thomson Reuters legal data repositories
  • Managed all aspects of project management, requirements gathering and technical documentation according to individual firm needs & specifications
  • Managed the PMO consisting of multiple ongoing projects, PM’s, resource allocations, T&E, and overall project delivery
  • Managed all aspects of requirements gathering and technical documentation according to law firms’ specific requirements
  • Managed all aspects of the project lifecycle, including implementations and heavy training.

IT CONSULTANT / PROJECT MANAGER

Webster Consulting
Huntington Beach, CA
09.2014 - 03.2016
  • MS Dynamics GP, SL and D365 project management, contracting and business consulting services
  • Provided a wide range of IT consulting services (project management, financial reporting & analytics, VoIP, DBA, DR, and others.) for several clients
  • Microsoft D365 form/entity creation & modifications, server-side coding, workflow implementations as needed by the client
  • Dynamics GP, SL, AX system modifications, customizations, integrations and troubleshooting
  • MS SQL work, architecture and infrastructure consulting; SQL development work as needed to support ERP/CRM and other environments; Power BI, FRx report creation and modifications
  • Network, Cloud & infrastructure projects.

VP OF TECHNOLOGY

United Aqua Group
Huntington Beach, CA
03.2003 - 09.2014
  • 120M oldest and most recognized membership, co-op, buying group and B2B offering in the pool and spa industry
  • Part of a team of 4 executives managing 120 employees
  • Responsible for systems, infrastructure, strategy, app dev and profitability of the organization
  • Created/implemented a new IT roadmap; new business processes, applications and infrastructure resulting in revenues doubling fiscal 2009-2010 as business objectives were consistently met
  • Implemented comprehensive ERP, CRM, HCM & eCommerce platform maximizing growth and profitability
  • P&L responsibility, budgeting, hiring, financial audits; key decision-maker in overall company direction
  • Ran 14 physical servers, migrated to VMware building out 26 VM’s; also migrated entire user base to Virtual Desktops within a 6 month period
  • Maintained, updated and administered all systems and applications, including Dynamics GP ERP, D365 CRM-Sales and 15 SQL databases
  • Administered and maintained full MS Exchange with extensive hooks into SharePoint and MS Teams Implemented MS SharePoint and MS Teams across the entire organization including external franchisee clients
  • Implemented and maintained add-on’s, customizations, and 3rd party apps/ISV’s for ERP/CRM (Dynamics GP & D365 CRM)
  • Developed, built out and implemented comprehensive B2B eCommerce; 1.2M SKU’s, created ERP/CRM API integrations facilitating end-to- end, no touch transaction flow, fulfillment & invoicing
  • Moved organizational headquarters from Huntington Beach, CA to Las Vegas, NV; 100+ employees; was involved in new building acquisition, layout & build; migrated all systems, applications, desktops & telco to a datacenter.

IT MANAGER

US Ecology
Boise, ID
04.2002 - 01.2003
  • 1.5B national provider of environmental services to commercial and government entities--70 years in business providing nuclear waste disposal, recycling facilities and environmental compliance
  • Conducted analysis, visioning and strategy definition of core business systems and processes; agreed to sign on as manager/director of IT during analyses and initial implementation period
  • Directed the restructure and return-to-profitability of the IT department by relocating, hiring, and centralizing a staff of five, writing detailed job descriptions, and implementing new support infrastructure and processes
  • Created a PMO to control, track, report on and justify IT projects (ROI, Cost/Benefit)
  • Replaced vendors, consultants, and external resources; renegotiated contracts and SLM agreements
  • Eliminated redundant operations and instituted company-wide policies and procedures, enforcing accountability through formal communication and regular IT meetings with business managers and executives
  • Created a solid information systems vision, strategy, and implementation road map by conducting company-wide analysis of business processes and applications (Fin/Acc, HR, Sales, Ops, Field Services, IT), systems architecture and VoIP infrastructure; overcame powerful organizational resistance
  • Built out a more serviceable, available, cost effective, and secure networking infrastructure.

CONSULTING MANAGER / PROJECT MANAGER

Silverline Technologies
San Francisco, CA
12.1999 - 03.2002
  • 700M multinational IT services firm focused on BPO, ERP, CRM, SCM, B2B, and IT services, leveraging offshore/onshore hybrid delivery models for increased T2M & lower TCO
  • Project management, administration, coordination, oversight and control, requirements gathering, end-user interviews, led product analysis, created staffing plans, generated, and enforced budgets, presented status reports and updates to senior client management
  • Managed client projects collaborated with delivery centers in India reducing project lifecycles and time to market
  • Directed business development, managed client relationships for several accounts (Adobe, Volkswagen/Audi, Rainmaker, Qwest Communications, American Express)
  • Created business opportunities, formulated use cases and stories, created and presented RFP’s, SOW’s, Engagement Letters, cost and staffing estimates & project plans; reported regularly to management and executives on project status, issues and budgets
  • Demonstrated capability building functional teams to a growth model of Professional Services/Consulting
  • Worked directly with clients to identify business needs and opportunities and propose technology solutions
  • Managed 7 consultants, interviewing, hiring, mentoring and professional development
  • Performance management and placement on projects and initiatives.

FINANCIAL SYSTEMS ANALYST / BUSINESS SYSTEMS ANALYST

American Express-Global Finance
Phoenix, AZ
01.1996 - 11.1999
  • Managed local and global project teams in planning, developing, and implementing American Express Finance projects, including system migrations, process reengineering, distributed systems development, process automation, integrations, and new product development (Amex Blue Card)
  • Managed a global project team in conceptualization, development, and implementation of a distributed PSA platform & tools for AMEX in- house projects (SES); project tracking, reporting, T&E, knowledge management repository, reporting, and metrics; implemented suite of tools internationally (Canada, India, UK, and 4 US locations.) Led core components of financial services functional migration to Delhi, India Designed, improved, and ensured the effectiveness of financial controls and integrity of data across AMEX financial applications
  • Participated and facilitated requirements & JAD sessions for development of financial and strategic systems
  • Created technical documentation, data & process flows.

Education

B.S. BUSINESS FINANCE -

ASU

GENERAL STUDIES -

BYU

Skills

  • IT SOLUTIONS PLANNING, MANAGEMENT, IMPLEMENTATION
  • ERP: IMPLEMENTATION, INTEGRATION, UPGRADE & ADMIN
  • CRM: IMPLEMENTATION, INTEGRATION, UPGRADES & ADMIN
  • PROJECT MANAGEMENT & PMO
  • ANALYTICS, REPORTING, METRICS & BI SaaS IMPLEMENTATIONS & MGT
  • DB/DBA
  • PROCESS ANALYSIS, RE-ENGINEERING & CONTINUOUS IMPROVEMENT
  • IT BUDGETING, PLANNING, ANALYSIS, AUDITING & P&L
  • VENDOR, PRODUCT, APPLICATION MANAGEMENT
  • CULTURE CHANGE ECOMMERCE
  • TRAINING, MENTORING, PRESENTATION
  • TECHNICAL DOCUMENTATION
  • ERP: MS Dynamics GP, SL, AX, D365 F&O; Sage 300, 500 & Intacct, NetSuite, Oracle Financials & Accumatica
  • CRM: D365 CRM, Zoho, PeopleSoft
  • MS BUSINESS: Exchange Admin, SharePoint Admin, Teams Admin, Power BI Admin
  • ANALYTICS/REPORTING/KPI/BI/DW: Power BI, Crystal, Hyperion, StatSlice, FRx
  • DB/DBA: SQL, MySQL DBA/ DB Admin, SSIS, SSRS
  • GOOGLE: Google Workspace Admin
  • CLOUD/INFRASTRUCTURE: VMware Admin, Azure Admin, Windows Server Admin, AWS, Hyper-V
  • PM & COLLABORATION: Asana, MS Project, Jira, Slack, Monday, Workday, Confluence, MS Teams
  • ADDITIONAL (Enterprise SaaS): Procore, PlanGrid, Criterion, ADP, BambooHR
  • 20 years progressive IT experience across a wide range of industries
  • 15 years management and administration experience
  • 15 years project management experience with a passion for managing IT projects specializing in ERP, CRM, HCM, eCommerce, Analytics, Reporting, KPI’s, Data Management & BI
  • 20 years comprehensive ERP/CRM experience implementing, integrating, deploying, managing, training & continuous improvement
  • Deep PM/PMO experience managing IT projects using a variety of methodologies, platforms & collaboration tools
  • SQL & DBA experience, specializing in analytics, reporting, metrics, KPI's, dashing and BI
  • Extensive SaaS background with successful implementations across diverse industries
  • Extensive eCommerce background managing 12M SKU’s
  • Proven experience in ongoing Continuous Process Improvement (BPM/BPR); proficiency aligning business practices with appropriate technology
  • Excellent understanding of corporate policy & procedure; experienced in working in highly matrixed environments
  • Experience managing diverse cross-functional teams in multiple time zones and offshore delivery models
  • Strong leadership competencies, senior project management skills, team-builder, adept at interfacing across all business horizontals, all levels of management, and translating solutions that execute on C-Suite & stakeholder objectives
  • Proficient in fostering long-term relationships through solution-based and consultative techniques; excellent understanding of consulting processes, standards, and procedures
  • Excellent knowledge of accounting principles, financial and data control concepts and practices
  • Business applications of technology, business process analysis & re-engineering
  • Results-oriented, solution based and strategic in nature
  • Polished communicator, excellent presentation, facilitation, and training skills
  • Exceptional analytical and problem-solving skills, ability to manage heavy workloads without direct supervision, highly solution oriented
  • Entrepreneurial, creative, enthusiastic, goal-oriented, self-motivated, ability to influence others
  • Ruthless prioritization, attention to detail, ability to influence & motivate without the use of authority, strong team building, leadership, mentoring, and training experience
  • Fluent in Spanish (speak, read & write)

Affiliations

  • MICROSOFT CONVERGENCE (ENVISION) 2003, 2004, 2006, 2007, 2010, 2015
  • GPUG Partner group for MS Dynamics GP ERP, value-added networking and knowledge sharing.
  • DSLUG Partner group for MS Dynamics SL ERP partners and developers, knowledge exchange, maximizing ERP product performance & networking.
  • NETSUITE SLACK PROFESSIONALS Experience, ideas, scripts, bundles, code. Educate partners & developers working as NetSuite ERP Professionals.
  • STANFORD IT ENTREPRENEURIAL CLUB IT innovation, leadership focus, present ideas, thought focus & technology forecasting.

Timeline

DIRECTOR OF IT

ER2
07.2022 - 03.2023

CONSULTANT / PROJECT MANAGER

Independent Contracting
04.2020 - 08.2022

VP OF TECHNOLOGY

Weifield Group Contracting
09.2017 - 03.2020

PMO DIRECTOR / SENIOR PROJECT MANAGER

Thomson Reuters - Legal
03.2016 - 09.2017

IT CONSULTANT / PROJECT MANAGER

Webster Consulting
09.2014 - 03.2016

VP OF TECHNOLOGY

United Aqua Group
03.2003 - 09.2014

IT MANAGER

US Ecology
04.2002 - 01.2003

CONSULTING MANAGER / PROJECT MANAGER

Silverline Technologies
12.1999 - 03.2002

FINANCIAL SYSTEMS ANALYST / BUSINESS SYSTEMS ANALYST

American Express-Global Finance
01.1996 - 11.1999

B.S. BUSINESS FINANCE -

ASU

GENERAL STUDIES -

BYU

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