Nathan Diehl
Washington,IL
Summary
Motivated and energetic, prepared to leverage leadership, knowledge, and teamwork skills to drive impactful outcomes. Fascination with Bitcoin began in March 2022, and since that moment of clarity, consumed by its potential. Understanding of this revolutionary technology has ignited a relentless drive to explore its possibilities and contribute to its growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Roof Tiger / Solar Panther
01.2023 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
SCHEDULING ANALYST
MORTON INDUSTRIES
12.2021 - 01.2023
- Making sure jobs are released to the production floor to fulfill upcoming customer orders through Syteline ERP system
- Increase efficiency daily within the plant by creating and distributing a master shipping schedule
- Coordinate with supervisors within the plant when needed to ensure that high priority orders are moving smoothly through the shop
- Help assist with internal issues that may arise from errors created from data entry
- Act as a backup for the entire scheduling department when team members are out of the office.
CUSTOMER ACCOUNTING SPECIALIST
RLI
08.2021 - 12.2021
- Being a part of a team and working together in taking customer payment calls
- Troubleshoot accounting issues from simple to complex
- Work with my supervisor and team members to complete weekly and monthly tasks to ensure the accounting standards are met
- Utilize different systems to help assist internal and external customers.
LEAD DIGITAL SERVICE REPRESENTATIVE
MAUI JIM
06.2017 - 01.2021
- Leads a team of 26 customer service representatives
- Introduced numerous new processes via Zendesk and templates to improve efficiencies and deliverables
- Creating reports in Zendesk Explore to monitor performance of team and continuously improves the quality of services delivered
- Teach team members how to utilize Zendesk more efficiently using views, macros, chat shortcuts
- Develop and maintain good interdepartmental and intradepartmental relationships while keeping the line of communication open
- Provides daily direction and feedback to employees so that customer service emails, chats or social media requests are answered in a timely, efficient and knowledgeable manner
- Provides statistical and performance feedback and coaching on a regular basis to each team member
- Assists the supervisor with daily operation tasks.
DIGITAL SERVICE REPRESENTATIVE
MAUI JIM
- Being a part of a new trend and customer service channel within Maui Jim for digital customer service
- Answer incoming assigned chats and actively taking customer emails in a timely manner while upholding all service standards
- Work on a large team effectively to ensure that we are developing our new digital customer service presence
- Seek out better ways to use Zendesk to our advantage
- Created a simple Zendesk automation that solved out chat tickets to help eliminate the need for reps to solve this tickets.
CUSTOMER SERVICE REPRESENTATIVE
MAUI JIM
- Answer incoming customer service calls with expert product knowledge relating to customers and our accounts
- Work efficiently and effectively to help assist customers with their repair needs and questions
- Meet and exceed customer service standards
- Work with team lead to take on more tasks to help our customer service team flourish.
SERVER/BARTENDER
JONAH'S SEAFOOD HOUSE
- Followed direction provided by Management
- Maintained high accuracy on all orders placed
- Waited on multiple tables simultaneously on a daily basis.
COACH/TRAINER
CROSSFIT EAST PEORIA
03.2019 - 06.2021
- Coordinate and conduct group and individual training sessions based on the client's needs
- Help clients of all ages and fitness levels improve health and wellbeing
- Ensure the safety of all gym members
- Ensure the gym is cleanly when shutting down
- Coordinate with other coaches to ensure that all classes are fully staffed.
ASSISTANT MANAGER
JONAH'S SEAFOOD HOUSE
11.2009 - 06.2017
- Responsible for organization and management of all front and back-of-house operations
- Train new employees on daily operations
- Oversee and maintain stock levels
- Provide customer support by resolving their complaints
- Works in a fast pace team environment
- Follow all policies and procedures regarding sanitation.
Education
BACHELORS IN INFORMATION TECHNOLOGY -
SOUTHERN NEW HAMPSHIRE UNIVERSITY
02.2023
ASSOCIATES IN APPLIED SCIENCE, NETWORK ADMINISTRATION - undefined
ILLINOIS CENTRAL COLLEGE
05.2017
ASSOCIATES IN ARTS AND SCIENCE - undefined
ILLINOIS CENTRAL COLLEGE
05.2010
Skills
- Excellent leadership skills
- Proven ability to effectively train and support staff
- Proficient Problem solver
- Strong communication skills
- Customer service focused
- Exceptional multitasking
- Superb planning and organization skills
- Drive to work in Bitcoin because it will change the world
- Proficient with Zendesk
- System updates
- Service Recommendations
Certification
- CROSSFIT CERTIFIED TRAINER, 2019
- CERTIFIED PERSONAL TRAINER, 2007
- DEAN'S LIST, 2012-2013
References
References available upon request
Timeline
General Manager
Roof Tiger / Solar Panther
01.2023 - Current
SCHEDULING ANALYST
MORTON INDUSTRIES
12.2021 - 01.2023
CUSTOMER ACCOUNTING SPECIALIST
RLI
08.2021 - 12.2021
COACH/TRAINER
CROSSFIT EAST PEORIA
03.2019 - 06.2021
LEAD DIGITAL SERVICE REPRESENTATIVE
MAUI JIM
06.2017 - 01.2021
ASSISTANT MANAGER
JONAH'S SEAFOOD HOUSE
11.2009 - 06.2017
DIGITAL SERVICE REPRESENTATIVE
MAUI JIM
CUSTOMER SERVICE REPRESENTATIVE
MAUI JIM
SERVER/BARTENDER
JONAH'S SEAFOOD HOUSE
BACHELORS IN INFORMATION TECHNOLOGY -
SOUTHERN NEW HAMPSHIRE UNIVERSITY
ASSOCIATES IN APPLIED SCIENCE, NETWORK ADMINISTRATION - undefined
ILLINOIS CENTRAL COLLEGE
ASSOCIATES IN ARTS AND SCIENCE - undefined
ILLINOIS CENTRAL COLLEGE
- CROSSFIT CERTIFIED TRAINER, 2019
- CERTIFIED PERSONAL TRAINER, 2007
- DEAN'S LIST, 2012-2013
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