Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Dolin

Chandler,AZ

Summary

Dynamic operations leader with a proven track record, driving strategic growth and enhancing operational efficiency. Expert in process improvement and resource allocation, achieving over 20% growth in the Property Management vertical. Adept at fostering team collaboration and cultivating vendor relationships to support large-scale service delivery.

Overview

22
22
years of professional experience

Work History

Director of Operations

Puls Technologies (Acquired by Super)
12.2024 - Current
  • Led strategic growth initiatives to scale operations and expand footprint across multiple home services revenue streams
  • Managed a cross-functional team of 35+ in Operations, driving growth, service excellence, and performance through data-driven KPIs and OKRs
  • Delivered 20%+ growth in the Property Management vertical by implementing new operational standards and process automation
  • Cultivated and managed strategic partnerships with national vendors to support large-scale client portfolios and service delivery
  • Oversaw P&L management, consistently maintaining 20%+ gross margins and achieving 10%+ contribution margin across service operations

Director of Operations

Platinum Home Warranty (Acquired by Super)
01.2020 - Current
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications, and turnover.
  • Developed and maintained relationships with external vendors and suppliers.
  • Increased yearly gross margin to over 50% by streamlining operations and implementing other revenue streams.
  • Collaborated with executive management to develop and execute long-term corporate goals and objectives.
  • Analyzed customer feedback and identified areas for improvement to drive business success.

Operations & Warehouse Manager

Mason Mechanical
09.2018 - 01.2020
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Devised processes to boost long-term business success and increase profit levels.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
  • Controlled finances to lower costs and keep business operating within budget for office teams as well as 30+ field technicians (HVAC, Electrical & Plumbing).

Operations Planning NCO & Instructor

US Army
09.2003 - 09.2018
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Planned and coordinated logistical movements of military personnel and equipment.
  • Analyzed intelligence reports and identified potential tactical threats.
  • Monitored and assessed mission progress and provided updates to command.
  • Oversaw teams planning, implementing and realigning field and base operational strategies.

Education

Bachelor of Arts - Logistics Management

Arizona State University
Tempe, AZ
05-2018

Skills

  • Leadership training
  • Strategic planning and execution
  • Resource allocation
  • Operational efficiency
  • Process improvement
  • Financial controls implementation

Timeline

Director of Operations

Puls Technologies (Acquired by Super)
12.2024 - Current

Director of Operations

Platinum Home Warranty (Acquired by Super)
01.2020 - Current

Operations & Warehouse Manager

Mason Mechanical
09.2018 - 01.2020

Operations Planning NCO & Instructor

US Army
09.2003 - 09.2018

Bachelor of Arts - Logistics Management

Arizona State University

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