Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Drotenko

West Linn,Oregon

Summary

Developed strong communication and organizational skills in high-paced service environment. Excelled at managing customer relationships and coordinating service activities to ensure satisfaction and efficiency. Seeking to transition into new field, leveraging these transferable skills to contribute to new role.

Offering strong communication and organizational skills, eager to learn and develop in service-oriented environment. Delivers foundational understanding of automotive systems required for role, combined with ability to quickly acquire technical knowledge. Ready to use and develop customer service and problem-solving skills in role.

Service professional with robust experience in customer service and administrative support, ready to excel in fast-paced environment. Demonstrates strong focus on team collaboration, ensuring reliability and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining detailed records. Known for high standards and delivering results-driven service.

Overview

2
2
years of professional experience

Work History

Service Writer

Stark Street Lawn and Garden
05.2024 - Current
  • Customer Service
  • Understanding of Infinity computer system
  • Calling customer when machines are done and answering their questions.
  • Scheduling appointment for picking up machines.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Utilized CRM software effectively, managing customer data accurately and streamlining communication efforts.
  • Developed comprehensive product knowledge to provide accurate information and expert advice to customers during interactions.
  • Delivered exceptional service for customers through active listening and empathetic communication.
  • Managed high call volume, ensuring timely responses to customer concerns and maintaining a professional demeanor.
  • Provided accurate job status reports to promote quick and accurate service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.

Tire Technician

Discount Tire
12.2023 - 05.2024
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Improved customer satisfaction by providing timely and accurate tire services.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Enhanced safety standards by conducting thorough inspections of tires and related components.
  • Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
  • Disposed of old tires correctly, meeting safety and environmental requirements.
  • Collaborated with team members to complete complex repair jobs effectively and efficiently.
  • Delivered outstanding service, addressing client concerns promptly and professionally.
  • Increased efficiency with meticulous organization of tools and equipment in the workspace.
  • Inspected and maintained equipment to limit operational disruptions.
  • Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
  • Maximized efficiency by coordinating changing and rotating of tires.
  • Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
  • Promoted energy conservation by properly inflating tires according to manufacturer specifications.
  • Demonstrated commitment to quality control, adhering strictly to company guidelines for tire installation procedures.
  • Streamlined workflow, maintaining clean and organized work areas for optimal performance.
  • Minimized downtime with proactive identification of potential issues during routine inspections.
  • Prioritized safety through proper disposal of hazardous materials and adherence to company protocols.
  • Improved team efficiency, conducting thorough inspections to identify tire wear and damage.
  • Improved tire life for customers, applying accurate tire pressure adjustments.
  • Reduced wait times for customers, streamlining tire rotation process.

Education

High School Diploma -

Life Academy
Portland, OR

Skills

  • Sales transactions
  • Schedule coordination
  • Order preparation
  • Customer service
  • Cost estimates
  • Effective writing
  • Strong organization
  • Communicating with clients

Timeline

Service Writer

Stark Street Lawn and Garden
05.2024 - Current

Tire Technician

Discount Tire
12.2023 - 05.2024

High School Diploma -

Life Academy

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Nathan Drotenko