Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nathan Dunn

Mesa,AZ

Summary

Seasoned Customer Service and Sales Coordinator with knowledge in managing customer orders, scheduling deliveries, and installers. Strong problem-solving skills, adept at coordinating logistics and maintaining strong relationships with clients and contractors for optimal project completion. Demonstrated ability to motivate team members and improve overall productivity in previous roles.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Business Operations/Sales/Data Analyst

1-800-Radiator
07.2018 - 08.2021
  • Transformed business intelligence into actionable sales strategies and opportunities.
  • Developed and implemented best practices to enhance solutions and recommendations for current and future sales opportunities.
  • Performed routine business analysis using various techniques, e.g. statistical analysis, explanatory and predictive modeling, data mining.
  • Supported implementation of systems to efficiently collect business operation information.
  • Streamlined supply chain and logistics practices to improve operational effectiveness.

Application Sales Manager

Oracle
01.2017 - 03.2018
  • Led revenue growth and market share expansion for Oracle ERP, EPM, and SCM cloud solutions through targeted sales strategies.
  • Recruited from Inoapps (Oracle Platinum Partner) for expertise in creating innovative sales campaigns that generated qualified opportunities and improved close rates.
  • Supported healthcare and higher education sectors in Michigan and Kentucky.

Senior Account Executive

Inoapps (Oracle Platinum Partner)
08.2015 - 01.2017
  • Guided customers in developing a long-term cloud road-map, focusing on their future needs and resolving challenges like integration costs and user adoption of new technology.
  • Inoapps main focus is Oracle Cloud- ERP, EPM, SCM, & HCM

Midwest Territory Sales Manager & Inside Sales Manager

Bokanyi Consulting (SAP Gold Partner)
10.2013 - 07.2015
  • Recruited from SAP to lead Territory Business Development, overseeing creation and monitoring of business initiatives. Created innovative activities to drive business plan initiatives which lead to a respected pipeline.
  • Responsible for the full sales cycle from demand generation to close.
  • Delivered SAP business software solutions to small and large enterprises in the Midwest region.
  • Built collaborative relationships with SAP executives and support roles, enhancing industry knowledge and solution expertise.
  • Managed inside sales team of four, providing leadership and mentoring to foster a positive, collaborative work environment.
  • Designed marketing campaigns that align directly with Bokanyi Consulting's industry expertise.

Account Executive

SAP
04.2010 - 10.2013
  • Cultivated and closed ERP opportunity for Food Wholesale Distribution company in MI, six-month sales cycle. Drove customer attendance at Sapphire, solidifying SAP's leadership in customer's ERP decision. Engaged customers with SAP's Value Engineering resources to ensure successful ROI. Managed land and expand deals across phase 1 (ERP, CRM, BOBJ) and phase 2 (Mobility, SCM - APO: TS/AP).
  • Cultivated BPC and future ERP opportunity for Automotive Parts Manufacturer. Assisted in high-level fit/gap analysis of business requirements against SAP BPC & ERP, developing a three-year deployment strategy and roadmap. Managed land and expand deals across phase 1 (BPC, BOBJ) and phase 2 (ERP, SCM).
  • Executed sales strategies for SAP portfolio across Midwest and South territories.
  • Additional accomplishments: #1 in revenue for the Midwest team I represented, #1 in the number of opportunities created (25). #1 in closed opportunities (6).

Account Executive

McKesson Corporation
01.2006 - 05.2008
  • Sold Electronic Medical Records (EMR) into practice management environments, enhancing care quality and improving physician workflow.
  • Sold Revenue Cycle Management (RCM) solutions for physician medical groups, enabling independent and hospital-employed groups to grow revenue and maintain positive cash flow.
  • Sold Medisoft and Lytec software to small, independent physicians, delivering a practice management system that improved scheduling, billing, and revenue management.

Education

Bachelor of Science - Kalamazoo, MI

Western Michigan University
Kalamazoo, MI
06-2000

Associate of Science - Kalamazoo, MI

Kalamazoo Valley Community College
Kalamazoo, MI
05-1998

Skills

  • Customer relationship management
  • Data analysis and business intelligence
  • Effective communication
  • Time management
  • Predictive modeling
  • Demand generation

Certification

  • Challenger Sale Methodology
  • BASHO Sales Training Certified
  • Huthwaite SPIN Sales Training Certified
  • Saddler Sales Training Certified

Timeline

Business Operations/Sales/Data Analyst

1-800-Radiator
07.2018 - 08.2021

Application Sales Manager

Oracle
01.2017 - 03.2018

Senior Account Executive

Inoapps (Oracle Platinum Partner)
08.2015 - 01.2017

Midwest Territory Sales Manager & Inside Sales Manager

Bokanyi Consulting (SAP Gold Partner)
10.2013 - 07.2015

Account Executive

SAP
04.2010 - 10.2013

Account Executive

McKesson Corporation
01.2006 - 05.2008

Bachelor of Science - Kalamazoo, MI

Western Michigan University

Associate of Science - Kalamazoo, MI

Kalamazoo Valley Community College

Similar Profiles

  • Patrick BrandonPatrick Brandon

    Business Analyst/ Data Analyst at Income Stream LabBusiness Analyst/ Data Analyst at Income Stream Lab

  • Nitheesh Kumar GNitheesh Kumar G

    BUSINESS ANALYST -CSS BUSINESS OPERATIONS at Oracle India Pvt LtdBUSINESS ANALYST -CSS BUSINESS OPERATIONS at Oracle India Pvt Ltd

  • Gadhe Bala PruthviGadhe Bala Pruthvi

    <ul> <li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li> <li>Handling the order processing of modern trade, CNC business in South.</li> <li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li> <li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li> <li>Maintaining and updating the various master files for smooth and error-free work.</li> <li>Guide and train the subordinates for proper workflow.</li> <li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li> <li>Coordinated with vendors to ensure timely delivery of products.</li> <li>Supported sales teams with product information and training resources.</li> <li>Coordinated activities across different departments to meet deadlines efficiently.</li> <li>Generate and analyze reports as per the KAM's requirements.</li> <li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li> <li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li> <li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li> <li>Resolving the queries of the sales team related to the order processing.</li> <li><br></li> <li>Resolved any disputes between customers and suppliers in an efficient manner.</li> <li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li> <li>Maintained positive working relationship with fellow staff and management.</li> <li>Identified needs of customers promptly and efficiently.</li> </ul> at HIMALAYA WELLNESS COMPANY<ul> <li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li> <li>Handling the order processing of modern trade, CNC business in South.</li> <li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li> <li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li> <li>Maintaining and updating the various master files for smooth and error-free work.</li> <li>Guide and train the subordinates for proper workflow.</li> <li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li> <li>Coordinated with vendors to ensure timely delivery of products.</li> <li>Supported sales teams with product information and training resources.</li> <li>Coordinated activities across different departments to meet deadlines efficiently.</li> <li>Generate and analyze reports as per the KAM's requirements.</li> <li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li> <li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li> <li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li> <li>Resolving the queries of the sales team related to the order processing.</li> <li><br></li> <li>Resolved any disputes between customers and suppliers in an efficient manner.</li> <li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li> <li>Maintained positive working relationship with fellow staff and management.</li> <li>Identified needs of customers promptly and efficiently.</li> </ul> at HIMALAYA WELLNESS COMPANY

  • Kanchan PatwardhanKanchan Patwardhan

    Business Data Analyst at LogileBusiness Data Analyst at Logile

CREATE PROFILE
Nathan Dunn