Nathan Dutil
Bentonville,AR
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in problem resolution and active listening. Proven track record of enhancing customer satisfaction through effective complaint handling and continuous improvement initiatives. Proficient in Microsoft Excel, leveraging data collection to drive operational efficiency and team collaboration.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart
08.2023 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in training new team members on company policies and customer service protocols.
- Handled escalated customer complaints, ensuring timely resolutions and maintaining satisfaction levels.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement initiatives.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Front End Associate
Walmart
05.2023 - 08.2023
- Assisted customers with product inquiries and ensured a positive shopping experience.
- Maintained cleanliness and organization of sales floor to enhance visual appeal.
- Operated cash registers accurately, processing transactions efficiently and securely.
- Collaborated with team members to restock shelves and manage inventory levels.
Education
BBA -
John Brown University
Siloam Springs, AR12-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Excel
- Complaint handling
- Conflict resolution
- Microsoft outlook
- Data collection
- Coordination
- Assertiveness
Timeline
Customer Service Representative
Walmart
08.2023 - Current
Front End Associate
Walmart
05.2023 - 08.2023
BBA -
John Brown University