Nathan Epps
La Mesa,CA
Summary
Exceptional Safety Officer/EMT recognized for effective problem resolution and training staff on operational protocols. Committed to ensuring patient care excellence and community satisfaction through strong coordination and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Safety Officer/EMT
The Glen At Scripps Ranch
02.2025 - Current
- Administered emergency medical care to patients in high-pressure situations.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Trained new staff on best practices and operational protocols.
- Assisted in coordinating resident/staff activities, enhancing community engagement and satisfaction.
- Fostered relationships with residents and families, ensuring open communication and support.
- Coordinated operations with other emergency service groups.
- Responded to Residents having medical emergencies furthering experience with medical assessments
- Learned how to respond to cognitively challenged geriatric population
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Maintained and inspected medical equipment to guarantee operational readiness.
- Conducted thorough assessments of patients to determine immediate medical needs.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
Grocery Clerk
Frazier Farms La Mesa
La Mesa, CA
01.2020 - 02.2025
- Deescalated disgruntled customers and learned how to respond cordially to negative feedback.
- Provided exceptional customer service, addressing guest inquiries promptly and professionally.
- Trained new staff on store policies, customer service techniques, and operational procedures.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Customer Service Representative- U-Haul
ABA Recovery/U-Haul
San Diego, CA
05.2022 - 07.2022
- Resolved customer inquiries through effective communication via phone, email, and in-person interactions.
- Trained new staff on customer service protocols and company policies to enhance team performance.
- Collaborated with cross-functional teams to resolve complex issues, ensuring timely resolutions for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed high-volume call traffic while maintaining accuracy in data entry and order processing.
- Learned how to maneuver 26' trucks inside of a lot with minimal space.
Education
High School Diploma -
Helix High School
La Mesa, CA06-2021
Skills
- Work coordination
- Report writing
- Community relations
- Basic life support
- CPR and first aid
- Vital signs monitoring
- Customer service
- Problem resolution
- Friendly, positive attitude
Accomplishments
- Played D2 soccer at Cal Poly Humboldt for a year and a half
- Played UPSL for Sporting San Diego in 2024
Certification
- CPR Certified through Miramar College
- EMT Certified through Miramar College
- Licensed EMT at the Glen at Scripps Ranch
Timeline
Safety Officer/EMT
The Glen At Scripps Ranch
02.2025 - Current
Customer Service Representative- U-Haul
ABA Recovery/U-Haul
05.2022 - 07.2022
Grocery Clerk
Frazier Farms La Mesa
01.2020 - 02.2025
High School Diploma -
Helix High School